M

Meena SubramoniaPillai Umajothy

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United States

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Résumé

Jobs verified_user 0% verified
  • NMDP
    ServiceNow Developer
    NMDP
    Sep 2025 - Current (10 months)
    • Integrated ITSM (Incident, Change) and Event Management with monitoring tools (SolarWinds, Splunk, Dynatrace, Nagios) using REST APIs and IntegrationHub. This enabled automated incident creation and significantly improved response time and operational efficiency. • Implemented Major Incident Management (MIM) workflows including automated stakeholder notifications, bridge call coordination, and escalation handling. This reduced resolution time for critical incidents and improved service continuity. • Led the design and development of enterprise ServiceNow solutions across ITSM, ITOM, HRSD, and CMDB, improving service delivery efficiency and platform scalability. • Configured and customized HRSD modules including HR Case Management, Employe
  • Entergy
    ServiceNow Developer
    Entergy
    Nov 2024 - Feb 2025 (4 months)
    • Optimized Change Management processes by implementing risk scoring, CAB workflows, blackout schedules, and impact analysis. This reduced change failures and improved governance and compliance. • Integrated ServiceNow with monitoring and external ticketing systems, enabling automated event ingestion and incident creation. This enhanced operational visibility and reduced manual effort. • Enhanced Problem Management workflows to support root cause analysis and continuous service improvement. This helped reduce recurring incidents and improved service stability. • Designed and improved Knowledge Management lifecycle including article versioning, approval workflows, and structured content management. This increased knowledge reuse and support
  • Astrica
    ServiceNow Developer
    Astrica
    Nov 2022 - Sep 2024 (1 year 11 months)
    • Developed HR Lifecycle Events (Onboarding, Offboarding, Job Change) using Flow Designer. This automated employee lifecycle processes and improved HR service efficiency. • Integrated ServiceNow HRSD with Workday for real-time employee data synchronization. This reduced manual data entry and improved data accuracy. • Implemented ServiceNow Discovery across on-prem and cloud environments to populate and maintain CMDB. This enabled accurate infrastructure visibility and service mapping. • Designed and maintained CMDB data models, Cl classes, and relationships, ensuring data consistency and completeness. This improved ITSM decision-making and service reliability. • Built GRC/IRM solutions including audit management workflows, control testing,
  • A
    ServiceNow Admin/Developer
    ALOIS
    Jul 2020 - Oct 2022 (2 years 4 months)
    • Developed Performance Analytics dashboards to track SLA compliance, MTTR, backlog trends, and team performance. This provided actionable insights for operational improvements. • Configured Event Management rules and alert correlation mechanisms, reducing alert noise and improving incident response efficiency. • Created reports and database views using dot-walking, enabling data-driven decision-making and executive reporting. • Supported ITOM and Change Management integration, improving impact visibility and reducing risks during change implementations. • Assisted in enhancing Incident and Problem Management workflows, improving service delivery and issue resolution efficiency. • Customized HR knowledge articles and workflows, including au
  • MSD
    Web Developer
    MSD
    Jul 2018 - Jun 2020 (2 years)
    • Developed and maintained responsive web applications using HTML, CSS, JavaScript, and modern frameworks. • Designed and implemented user-friendly interfaces to enhance user experience and website functionality. • Collaborated with UI/UX designers, backend developers, and stakeholders to deliver high-quality web solutions. • Wrote clean, efficient, and reusable code following industry standards and best practices. Integrated RESTful APIs and third-party services to extend application functionality. • Optimized websites for maximum speed, performance, and scalability. Performed cross-browser and cross-device testing to ensure compatibility and responsiveness. Debugged and resolved technical issues, bugs, and performance bottlenecks. • Imple
Education verified_user 0% verified
  • C
    Certified System Administrator (CSA)
    Mar 2026 - Current (4 months)