Loan Operations: Review loan applications for borrowers applying for Branch loans, verify details and prevent fraud (main responsibility)
Product: Escalating customer feedback and technical bugs to help improve our products
General: Various administrative projects as needed
Senior Customer Service Representative
Teleperformance
Jul 2023 - Jan 2024(7 months)
inbound calls to resolve queries of the client as provided gratitude, empathy, resolutions.
HR ASSISTANT
Amazon
Feb 2022 - Nov 2022(10 months)
D
Data Entry Operator
Department of pension and pensioners welfare
Aug 2018 - Aug 2020(2 years 1 month)
T
Recruiter
Talent Crest HR Consultants
Mar 2015 - Jun 2016(1 year 4 months)
Education
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Masters in hindi, Hindi Language and Literature
Indira Gandhi National Open University
Jan 2022 - Jan 2024(2 years 1 month)
Post graduate diploma, Translation
Indira Gandhi National Open University
Jun 2017 - Sep 2018(1 year 4 months)
Master's degree, Public Administration
Indira Gandhi National Open University
Jan 2013 - Jun 2015(2 years 6 months)
Bachelor's degree, English Language and Literature, General