Meenakshi goenka

Administrative Manager for Customer Service team

Regent College London

Jan 2021 - Current (5 years 6 months)

• Provide a frontline support service, in identifying and resolving student issues, • To use triage skills to identify important or urgent issues and ensure that they are escalated appropriately to the relevant support services. • Provide information, advice and support to students on a range of personal, pastoral and academic issues through structured sessions and informal drop ins. • Efficiently assess the student's need, to enable appropriate onward referrals and make recommendations for ongoing support. • Maintain appropriate records and management information statistics in relation to the frontline service and facilitate information sharing to ensure effective service delivery in a shared environment. • Prepare and disseminate a

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counselor

Seth Anandram Jaipuria School

Nov 2019 - Jan 2021 (1 year 3 months)

• Assisting students in high schools to help them prepare for, select, and get into universities/College. • Highlighting the benefits of specific schools, programs, and courses in order to attract students and encourage diversity on campus. • Helping students choose courses and extracurricular activities that will help them get into their chosen colleges or careers after graduation. • Staying current with school admission processes and requirements, school programs, majors, and courses, and developments in education and financial aid. • Organizing recruiting events and representing schools at college fairs, high schools, and other promotional opportunities. • Conducting interviews, reviewing application materials, and assisting in the

counselor

BML Munjal University

May 2014 - Jan 2016 (1 year 9 months)

• Complete vendor management: SPOC for BPO process of BML Munjal University handling a team of 40 agents along with counseling. • Participating in administrative works like leaflet distribution, data purchasing, making schedule for open-houses, participating in education fairs. • Handling overseas students. • Explain about admission procedures and courses offered to the prospective students and their parents through phone calls, emails and face to face. • Support the students throughout the admission process by answering to their queries and helping them to complete the required documents. • Participate in the decision-making process for student admissions based on college policies and guidelines. • Maintain regular communication wit

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Counselor

Frankfinn Institute of airhostess training

Apr 2012 - Nov 2012 (8 months)

• Handling walk-in queries by giving presentation and thus counseling them about institutes programme offerings and its unique attributes, the fee structure, examination process, record of internship and placement and other relevant queries. • Handling full operations of branch like sales, monitoring employees, handling audits, keeping a check on profitability of branch etc • Monitor and report the progress in number of admissions on a daily, weekly and monthly basis • work cooperatively with other associates such as the tele-calling team, the channel management counselor, faculty and administrative staff • Monitoring and practice of ethical actions as per the institute's policy. • Very Good leadership and decision making skill • Exc

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Astt. Manager (OPS)

Tact India Pvt Ltd,

Aug 2011 - Apr 2012 (9 months)

• Working and thinking through problems independently and with a team • Training monitoring and providing feed back to the team working under. • Vendor management. • High degree of competence leveraging MS Excel and PowerPoint applications • Polished written and oral communication skills • Ability to work in a fast-paced and dynamic environment • Excellent presentation skills • Assists with drafting and editing of reports as assigned • Attends general staff meetings and participates in management task teams as assigned. • May occasionally be assigned to other tasks at the discretion of the Director. • Carrying out background screening verifications and then analyzing and collating the reports

sales manager

Insurance

Feb 2008 - Sep 2008 (8 months)

• Implementing Needs based Selling approach. • Achieving our agreed targets & facilitate RELIANCE Products. • Monitoring and evaluating achievement of our targets against expectations • Interacting regularly with the customers to ensure a committed and partnership based relationship. . • Ensuring sole focus is to the RELIANCE business. • Servicing client bank effectively & minimizing lapses.

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