Hector Medina

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Focus Group Assistant & Smartsheet Development

Strategic Scale Solutions

Jun 2021

- Assisted leading Focus Group through Zoom through notetaking and asking insightful questions to participants Translated English to Spanish for participants in focus groups when necessary Created strategic Smartsheet dashboards & documents to f

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Labor Compliance Project Manager-Project Hire

Nepanoa

Jun 2021 - Jul 2021 (2 months)

- Developed project strategy, timeline, and execution communicating with key stakeholders Created project tracking tools with google sheets including a work breakout chart, gantt chart, contact list, and action tracker Sent daily & weekly report

Community Research Manager

Ipsos

Mar 2021 - May 2021 (3 months)

- Developed engagement content aligned with clients’ strategic business objectives to find key insights Coordinated team members in Chicago and Romania to implement research projects and deliverables Analyzed consumer feedback quantitatively

UI Quality Assurance Intern

University of Cincinnati

Jul 2019 - Sep 2019 (3 months)

- Quality Assurance, Strategy Analysis -Created and maintained customer-centric UI testing scenarios in line with organization’s goals, strategy -Coordinated verbally with 10 software developers to successfully improve UI, recommended bug fixes, redundancy reduction -Analyzed strategy proactively through SWOT, Five Forces, 5 C’s Frameworks for insights on positioning of the organization -Audited brand through social media presence, google trends analysis in comparison with similar organizations -Delivered actionable plan to improve brand awareness to improve talent acquisition, retention, part of org. goals, strategy

Research Assistant for PhD Candidate-Corporate Governance d

IPADE Business School

May 2018 - Sep 2018 (5 months)

- Research -Communicated with PhD Candidate to discuss needs, requirements of formats, timelines, milestones of research -Gathered & analyzed quantitative data in financial reports, annual reports, of public companies in Mexico, Argentina, Brazil -Discovered that some public companies in these countries were controlled in shares by family, friends -Delivered finding, excel spreadsheets, written summaries for use in successful completion of PhD summaries

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Research Assistant for Psychologist- Self-Improvement & Stress Management

Sep 2017 - May 2018 (9 months)

-Gathered complex qualitative data, through attending lectures, sessions, note-taking, observing, interviews with psychologist -Analyzed intellectual influences through reading works written by or discussing various philosophers, psychologists that discuss anxiety, emotional development, existentialism -Discovered correlations between philosophies, psychological theories, and psychologist’s work -Delivered findings, short summaries with citations for psychologist to use in book writing

Research Assistant for PhD Candidate-Organizational Culture & Management

IPADE Business School

Sep 2017 - Sep 2018 (1 year 1 month)

- Research -Communicated with PhD Candidate to discuss needs, requirements of formats, timelines, milestones of research -Analyzed management philosophy of founder of IPADE business school through reading works, interviewing professors -Discovered correlations between various management, existential philosophers and founder -Delivered discoveries into summary for use in successful PhD dissertation completion

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Mentor

Bussola Career Mentorship

Jun 2017 - May 2018 (1 year)

- Mentorship -Gathered qualitative data through one-on-one interviews, observations, discussions with participants via remote video -Analyzed psychological-emotional behavior through one-on-one discussions, frameworks developed by psychologist -Developed strategic mentorship plan, identification of psychological-emotional behavioral patterns, & development of career & personal goals -Mentored 4 participants to develop healthy emotional development through habit building, time management strategically aligned with career, personal goals

Field Interviewer

RTI International

Mar 2017 - Jun 2017 (4 months)

-Interviewed 250 individuals total, surpassing daily metrics set by manager -Observed individual’s verbal and non-verbal communication cues such as tone, inflection, and body language -Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, gender and religious orientations & backgrounds

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Server's Assistant

Jul 2016 - Dec 2016 (6 months)

-Communicated with servers, management to deliver excellent customer service in line with the company’s brand values

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Archaeology Project Staff

Belize Archaeology Project, UT Department of Sociology

May 2016 - Jun 2016 (2 months)

-Gathered qualitative, quantitative data through observation, note-taking, photographing, drawing -Documented findings in standardized form by excavation layer -Discovered new site through collaboration, team motivation, and research planning -Empathized with past cultures to understand use of architecture, environment, tools

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Expeditor

A Tavola Pizzeria

Jan 2016 - Dec 2016 (1 year)

-Coordinated through verbal communication with a fast-paced kitchen operations and server team to ensure correct orders were made and distributed -Detail-oriented checking of orders to ensure they were free of errors, blemishes -Created visual presentation of items to be given to customers

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Barista

CAVU Coffee

Sep 2015 - Sep 2016 (1 year 1 month)

-Fostered relationships with clients through personalized in-person engagement -Brand building through personalized customer service, personalized high-quality drinks -Created personalized coffee beverages, maximized productivity, maintained high standards for customer service, cleaning

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Assistant Manager

CAVU Coffee

Sep 2015 - Jun 2017 (1 year 10 months)

-Led to cost-reduction, increased client loyalty through detailed process training, operations management, inventory management, customer service, and product delivery -Managed team through clear verbal communication, training, conflict resolution, culture reinforcement, leading through example -Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership, emotional intelligence

Student Research Assistant

University of Cincinnati

Sep 2014 - Dec 2014 (4 months)

-Conducted ethnographic research in place of living of participants, one-on-one interviews in Spanish for qualitative, quantitative data, i.e. demographic, psychographic information -Gathered qualitative data through recording audio, note-taking, observation of behavioral changes -Delivered raw data to be used by professors in research studies

Sales Intern

State Farm

Mar 2013 - Jun 2013 (4 months)

-Cold-called customers to offer State Farm insurance plans. -Assured customer service through friendly and knowledge answers to questions -Translated for Hispanic customers, help new customers get insurance quotes, and collaborate with team members to initiate new insurance policies.

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Kitchen Staff

A Tavola Pizzeria

Aug 2012 - Dec 2015 (3 years 5 months)

-Collaborated with team members to deliver award-wining, personalized pizzas aligned with the company’s brand values -Trained employees in operational processes and cultural values -Maximized productivity through efficient delegation of duties to staff, including preparing and serving food, stocking supplies, and cleaning

Hector Medina

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