Carlos Jose Medina Giner

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Global Service Desk IT analyst

Schlumberger

Apr 2021 - Feb 2022 (11 months)

The Service Desk Analyst is responsible for provid ing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware and software related problems and problems related to IP telephony, connectivity, secu rity, servers and real time operations. The Service Desk Analyst serves as the initial point of contact for techni cal problems and perform troubleshooting tasks, prob lem diagnosis and problem resolution or escalation.
Teacher assistant

Javeriana University

Feb 2019 - Jun 2019 (5 months)

Subjects:Digital Design Systems, Thinking algorithm, Computer programming and Systems with processors. •Explain basic concepts about software design and Python. This concepts include objects, dynamic mem ory and classes such as stack, queue, among others.
Global Service Desk Senior IT analyst

Schlumberger

Provide first line investigation and diagnosis for inci dents. •Mentor Junior team members •Provide Support and assist IT users in resolving IT is sues such as OS support, Azure Active directory and teams Telephony

Education 0% verified

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