Manuel Carrasquel Python developer - team manager - support engineer

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Application & Integration Consultant

Techdinamics Inc

Jun 2024 - Current (2 years 3 months)

Responsible for serving as the first point of contact for customers seeking support assistance through our ticketing system, performing remote troubleshooting through diagnostic techniques and pertinent questions, and determining the best solution based on the issue and details provided by the customers. Follow-up (internally and externally to customer and other parties) and update customer status and information, escalate unresolved issues to the next level of support as required and determine the best solution based on the issue and details provided by customers.

Data Analyst

Sportradar

May 2023 - May 2024 (1 year 1 month)

Contribute towards the industry leading Monitoring & Detection (FDS) team analysing betting patterns at over 600 bookmakers. Report on unusual and potentially suspicious matches across 25 sports for global sports federations, compiling risk analysis on behalf of sports federations and state authorities. Investigate emerging trends and patterns in global match-fixing. Assist with internal and external training and education on sports integrity. Group discussions and debates.

Support Engineer

Tata Consultancy Services

Sep 2022 - Jan 2023 (5 months)

Solve application and system issues, in the new Microsoft technology "Dynamics"Supporting and solving cases/ tickets raised by IT adminsResolution of break fixes related to Dynamics CRMIntegration of Dynamics with Outlook and other Office appsntegration of Dynamics with other Applications (Power Platform, SharePoint, Azure, etc)Working with Microsoft Product Team on bugs and fixesSolutions related with code editing, data base maintenance and troubleshooting.

Support engineer

Tata Consultancy Services

Aug 2022 - Dec 2022 (5 months)

- Solve application and system issues, in the new Microsoft technology "Dynamics". - Supporting and solving cases/ tickets raised by IT admins. - Resolution of break fixes related to Dynamics CRM. Integration of Dynamics with Outlook and other Office apps. - Integration of Dynamics with other Applications (Power Platform, SharePoint, Azure, etc). - Working with Microsoft Product Team on bugs and fixes. - Solutions related with code editing, data base maintenance and troubleshooting.

Team manager

Alorica

May 2021 - Aug 2022 (1 year 4 months)

- Lead and motivate a team from 15 to 25 agents, by developing a teamwork enviorment to reach quality goals expected from the client. - Daily tasks of making decisions, action plans and execute directives regarding the team's work responsabilities. Filling Payroll information, elaborating reports for upper management, live track of the agent activities. - Everyday use of the Office package, mainly Excel, Outlook and Power Point to keep track of every activity related to work duties. Following the work ethic behaviour, the culture and policy of the company.

Team coach

Alorica

Feb 2021 - May 2021 (4 months)

Sales Agent / Team Coach / Team Leader

Alorica

Mar 2020 - Aug 2022 (2 years 6 months)

Lead and motivate a team from 15 to 25 agents, bydeveloping a teamwork enviorment to reach qualitygoals expected from the client. Daily tasks of making decisions, action plans andexecute directives regarding the team's workresponsabilities. Filling Payroll information,elaborating reports for upper management, livetrack of the agent activities. Everyday use of the Office package, mainly Excel, Outlook and Power Point to keep track of every activity related to work duties. Following the work ethic behaviour, the culture andpolicy of the company.

Sales agent

Alorica

Mar 2020 - Feb 2021 (1 year)

- Communication skills that allow you to inform, help and advise customers clearly and to provide them exactly what they need. - Listening skills, to understand exactly what customers require. - Problem-solving skills in a fast changing environment. Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations. Creative thinking, to be able to come up with new solutions to resolve customer requirements. Commitment to improve my own customer service skills on an ongoing basis to reach and exceed every KPI.

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Lead Bartender

Montevideo Beer Companty

Feb 2019 - Feb 2020 (1 year 1 month)

Provide a first quality customer service to all type of clients. Lead and motivate a solid team in order to accomplish the best service. Keep track of the inventory on a daily basis. Direct report to the bar owners, keeping track of every movent to avoid possible flaws.

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Lead bartender

Montevideo Beer Company

Feb 2019 - Mar 2020 (1 year 2 months)

- Provide a first quality customer service to all type of clients. - Lead and motivate a solid team in order to accomplish the best service. - Keep track of the inventory on a daily basis. Direct report to the bar owners, keeping track of every movent to avoid possible flaws.

Customer Service Representative

PedidosYa

Aug 2018 - Jan 2019 (6 months)

Customer service directly with customer complains. Use of chat, mail and phone calls dynamically to provide the best service. Keep track of logistics on a live enviroment

Customer service representative

PedidosYa

Aug 2018 - Jan 2019 (6 months)

- Customer service directly with customer complains. - Use of chat, mail and phone calls dynamically to provide the best service. - Keep track of logistics on a live enviroment.

Manuel Carrasquel

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Manuel Carrasquel