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Business Analyst

UNICARE

May 2022 - Current (3 years 6 months)

• Worked with the West Virginia (WV) State Medicaid program on the integration and implementation of Electronic Visit Verification (EVV) to ensure compliance with the 21st Century Cures Act. • Defined and applied comprehensive test success criteria, including phased entrance and exit benchmarks for subscriber and member data validation within the Medicaid system. • Participated in Agile and SCRUM development cycles, fostering effective collaboration among QA, development, and business teams across state-led healthcare projects. • Led and documented daily stand-ups, tracked user stories, defects, and sprint progress using Team Foundation Server (TFS). • Partnered with stakeholders to gather, analyze, and document business requirements,

Business Analyst

JP Morgan chase

May 2020 - Mar 2022 (1 year 11 months)

• Gathered and documented business needs for large-scale enterprise financial systems with complex backend validations and regulatory reporting. • Partnered with QA and development teams to validate business logic, supporting SQL-based data analysis and reporting validations. • Wrote detailed user stories, mapped current vs. future state workflows, and collaborated with stakeholders across multiple departments to ensure alignment. • Conducted API testing planning with QA and tracked defect resolution using TFS and Jira. • Led requirements walkthroughs and sprint demos for product owners and business users.

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Business Analyst

Utah Division of Child & Family Services

Dec 2019 - Apr 2020 (5 months)

• Created detailed BRDs, SDDs, process flows, and business rules to support modernization of the state's child welfare system. • Facilitated cross-functional collaboration by leading JAD sessions, stakeholder interviews, and workflow discussions. • Led Agile transformation, introducing sprint-based work plans and story mapping for phased feature delivery. • Developed and maintained a suite of 200+ test cases based on user stories and state policy requirements. • Mapped legacy data into a modern architecture by documenting ETL requirements and validation scripts. • Utilized Jira, Confluence, and MS Visio for sprint tracking, reporting, and visual modeling of requirements. • Provided ongoing post-deployment support, conducting root cau

Business Analyst

Comcast

Jun 2018 - Mar 2019 (10 months)

• Defined and documented business workflows, technical specifications (BRDs/SDDs), and data requirements for an internal CMS system used by over 2,000 field agents. • Wrote over 100 test cases for backend and UI validation, and managed testing across QA cycles including regression and smoke testing. • Leveraged Rest Assured and Postman for validating REST APIs; performed backend data integrity checks with SQL and MySQL. • Worked closely with product owners to prioritize features and user stories in Jira. • Created visual process models and data flow diagrams using MS Visio to support development and training efforts.

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