Senior Cutomer Support Agent @ Ekster public Remote experience
Ekster
Oct 2021 - Current (4 years 9 months)
I managed several tasks, such as creating orders, processing returns, handling cancellations,
issuing credit notes and invoices, and facilitating exchanges. I efficiently responded to
customer inquiries through various channels like chat, email, and social media. I was able to
meet the internal KPIs while providing excellent customer service. I confidently assisted
customers in tracking their orders, regardless of their location in the world. Additionally, I
provided daily support to VIP and Amazon customers. Resolving issues related to devices
and items was also part of my job duties. In addition to the above-mentioned responsibilities,
I also performed ad-hoc support tasks such as managing Shopify chargebacks, backorders,
and address veri
