Mcneil Chaweza IT Engineer

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IT Engineer

KC HiLiTES

Jan 2022 - Sep 2023 (1 year 9 months)

• Responsible for customer support and End-user support serving as an IT engineer and MSP Engineer respectively. Using CRM tools such as Slack, WHMCS and Asana - adapted for IT tickets. • Management of IT infrastructure i.e., Windows, Linux Servers hosted in AWS, Exchange mailboxes in Intermedia, Mail service Migrations, Microsoft 365 Administration, AWS access management, and Google Workspace Administration. • Maintaining security of the IT infrastructure through Cloudlaflare and Sophos Suite, i.e., Sophos VPN, Sophos Firewall, and Sophos Next Gen AV. • Documentation of common processes e.g., LAMP servers upgrades, Onboarding and Off-boarding processes, all services and apps used by the company. So far, I have created 50+ documentation

IT Support Specialist

NiCE

Jan 2018 - Jan 2021 (3 years 1 month)

• Responsible for End-user support for all NICE employees using CRM tools such as Salesforce, ServiceNow, JIRA and Teams. • Management of IT infrastructure i.e., Microsoft 365, Azure AD, Active Directory, Teams Admin, Exchange Server 2012, SCCM, Computer Imaging, Networking APs installations, server hardware installations/upgrades, networking equipment installations, and Microsoft Exchange Online. • Maintaining security of the IT infrastructure through CheckPoint and Global Protect. • Documentation of common processes i.e., Onboarding and Off-boarding processes, all services and apps supported by the IT department. • End-user access management in IT infrastructure apps i.e., O365, Teams, User licenses management i.e., MSDN, Adobe Suite,

IT Technical Support Engineer

GOJA

Jan 2017

• Responsible for End-user support serving as an IT engineer and a Networking technician. • Management of IT infrastructure i.e., Windows, Cisco Switches and Routers. • Documentation of common processes and applications • Projects implementations: implemented JIRA Service SaaS application and Cisco QoS. • End-user access management in IT infrastructure apps i.e., End-user training, onboarding and off-boarding GOJA employees. • Resource monitoring using SolarWinds.

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IT Associate Engineer

LinkTech

Jan 2013 - Jan 2015 (2 years 1 month)

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IT Technician

CompuAid

Jan 2008 - Jan 2011 (3 years 1 month)

Mcneil Chaweza

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