Nancy Mcanthony

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AI Systems & LLM Training Specialist

Zypherix

Feb 2025 - May 2025 (4 months)

Fine-tuned transformer models (e.g., DistilBERT, GPT-2) for sentiment analysis and chatbot development using Hugging Face Trainer API. Integrated OpenAI and Gemini APIs into applications for real-time summarization, chat, and NLP-driven automation. Completed Hugging Face and Google Cloud AI certifications with projects deployed on Hugging Face Spaces and Streamlit. Engineered text classification and tokenization pipelines using SpaCy, NLTK, and Scikit-learn for large-scale AI data tasks. Contributed to AI datasets, labeling tasks, and fine-tuning workflows for Scale AI and Surge AI tasks. Actively building production-level AI applications involving prompt engineering, model evaluation, and fine-tuning workflows.

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Technical Support Specialist

ven Oaks

Oct 2023 - Feb 2025 (1 year 5 months)

Achieved a 90% first-call resolution rate by resolving customer issues on software platforms via Zendesk. Configured and managed virtual devices on Microsoft Azure and VMware, ensuring high performance. Reduced ticket volumes by 15% through the development of a comprehensive knowledge base for FAQs and common issues. Delivered technical support for SQL/NoSQL databases, improving database reliability and customer operations. Supported software operations and testing cycles using Zendesk, Jira, and manual test cases, identifying and resolving mission-critical bugs. Worked closely with the development team to test AI modules and APIs under development, providing feedback and quality insights. Supported Azure-hosted virtual environments and con

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Software developer| Cloud & Infrastructure

Private Company

Aug 2023 - Oct 2023 (3 months)

Delivered Tier 2+ technical support for hardware, software, and cloud-based systems, significantly reducing downtime for users across AWS and Microsoft 365 platforms. Wrote Python and JavaScript scripts to troubleshoot automated deployment issues, optimize CI/CD pipelines, and support LLM integration for internal tools. Resolved complex network and database connectivity issues, and reduced support tickets by 15% by building a documentation system and chatbot assistant. Supported the technical integration of AI-backed features in learning and SaaS applications. Additionally, provided email support with 98% accuracy while maintaining confidentiality, managed databases and billing for over 500+ customers, and planned schedules that improved te

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IT Support Specialist

Xposure Foundation Inc

Nov 2019 - Aug 2023 (3 years 10 months)

- Led the migration of the company’s email systems to Office 365 with zero service disruptions. - Supported a client base of over 100 users daily via phone, email, and chat, ensuring prompt resolution of technical issues. - Implemented Active Directory structures, streamlining user account management and access protocols. - Maintained and updated Windows Server environments, ensuring robust and secure operations. - Provided deployment support for containerized applications in Docker environments. - Utilized appointment management skills to schedule support sessions and follow up with users, ensuring effective communication and organization in addressing technical issues. Additionally, applied lead handling techniques to guide potential

Nancy Mcanthony

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