Cold calling
Global process outsourcing(GPO)
Jul 2022 - Jul 2023 (1 year 1 month)
1 . - Customer assistance: Assisted AT&T customers with their billing concerns.This includes explaining monthly bills and finding smart solutions for lowering monthly cost. 2. Resolution Issue: Managed to solve billing related-issues that customers usually encountered. This can involve billing discrepancies, Identifying billing errors, And working towards a resolution that satisfies the customer while adhering to AT&T policies and guidelines. 3. Account management: Mastered CRM systems through handling customer accounts ensuring accurate information is maintained. This included updating customer records, processing changes to billing addresses or payment methods. 4. Contributed in increasing AT&T products sales, through creating and underst