Mayur Ghai

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Manager - Customer Success Management

HighLevel India Pvt. Ltd.

Jan 2026 - Current (5 months)

SaaS CRM, marketing automation, sales funnel, and agency growth platform serving agencies and businesses globally • Recently promoted to lead Customer Success Management for a $25M retention book covering top-tier $497 customers, positioning the portfolio around revenue protection, customer outcomes, adoption depth, renewal readiness, and long-term account health. • Lead a 12-member Customer Success Manager team responsible for high-value customer retention, customer lifecycle management, product adoption, success planning, risk mitigation, escalation resolution, and executive-level customer communication. • Own the manager operating cadence for the retention portfolio, including weekly business reviews, CSM scorecards, customer health revi

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Manager - Trial Experience

HighLevel India Pvt. Ltd.

Sep 2024 - Jan 2026 (1 year 5 months)

• Turned around the lowest-performing Trial Experience unit from 60% quota attainment to 106% quota attainment, delivering 10 consecutive months above 100% target in a SaaS revenue environment. • Generated $150K+ average monthly revenue through strategic management of 16 sales professionals and 1 team lead, strengthening trial conversion, coaching cadence, sales execution, and forecast discipline. • Designed SOPs for coaching, engagement, KPI forecasting, lead management, and performance reviews, improving team productivity by 40% and creating a repeatable operating model for scale. • Managed the entire sales organization independently for 4 months while maintaining 100%+ revenue performance and earning the highest manager performance ratin

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Lead - Emerging Markets

Avidii India Pvt. Ltd.

Jul 2022 - Aug 2024 (2 years 2 months)

EdTech platform providing personalized learning solutions across APAC markets • Owned emerging-market growth, channel sales, GTM execution, and product commercialization, scaling India from zero to 100K+ users in 12 months and establishing it as the company's primary growth market. • Raised $4M seed funding through investor presentations, market validation, commercial modeling, growth narrative development, and product-market opportunity mapping. • Generated $500K+ revenue in 20 months while building scalable operations from a single-person setup to 500+ employees across sales, operations, delivery, and market expansion functions. • Built an 80+ distributor channel partner network across India, generating $1M+ cumulative revenue through par

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Vice President

Alien Brains Pvt. Ltd.

Jun 2019 - Jun 2022 (3 years 1 month)

Technology services, education IP, and software and app solutions business • Led sales, channel expansion, product commercialization, and business-line growth across 3 business lines, generating INR 3CR+ annual revenue across education, technology services, intellectual property, and software and app solutions. • Built a 7-territory pan-India channel sales network with a 12-person sales team representing 60+ years of cumulative experience, strengthening partner-led revenue, territory coverage, and demand generation. • Created proprietary IP, India's Super Brain, scaling to a 25K loyal customer base within 12 months through product positioning, acquisition campaigns, customer engagement, and channel activation. • Developed 2 business lines f

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Client Engagement Head

Enpersol Technologies

Dec 2017 - Jun 2019 (1 year 7 months)

Global technology consulting firm serving APAC, EMEA, and Southeast Asia markets • Managed P&L responsibility for SAP, IoT, integration, and custom development service lines across international enterprise technology markets. • Established new territories in Mozambique and Al-Khobar, creating sustainable revenue streams through enterprise sales, partner engagement, market-entry planning, and client relationship development. • Optimized lead lifecycle management by implementing CRM processes, pipeline controls, qualification discipline, and sales reporting that improved conversion rates by 35%. • Built sales and marketing infrastructure from the ground up, including process development, team hiring, territory planning, lead generation, and g

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Enterprise Sales Manager

Security Weaver LLC

Aug 2016 - Oct 2017 (1 year 3 months)

Business Development Manager

Yash Technologies

Mar 2015 - Mar 2016 (1 year 1 month)

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Head

Zieta Technologies

Dec 2014 - Feb 2015 (3 months)

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Lead

JKT Consulting, 5B JK Group

Oct 2012 - Dec 2014 (2 years 3 months)

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Senior Executive

Insync

Jan 2012 - Jul 2012 (7 months)

Project Manager

Netscribes

Jan 2011 - Dec 2011 (1 year)

Customer Service Executive

HSBC

Jul 2008 - Jul 2010 (2 years 1 month)

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