M

Mayur Bhapkar

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Karnataka, India

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  • Ethos Life
    Manager, Underwriting Assistance (Customer Operations & Workflow Automation)
    Ethos Life
    Feb 2023 - Current (3 years 7 months)
    Strategic Reporting & QBRs: Facilitate Quarterly Business Reviews (QBRs) with key stakeholders to track account health, present operational metrics, and align on strategic growth objectives for B2B partners. Cross-Functional Process Design: Partner with Engineering, Marketing, and Legal teams to architect new processes and refine existing workflows; driving cross-functional synergy that enhances transparency for internal and external stakeholders. Agency & Agent Success: Primary lead for managing relationships with Agencies and Agents; streamlining the onboarding process and resolving complex disputes to drive B2B revenue and loyalty. End-to-End Customer Support: Direct a high-output support operation for B2C segments, ensuring empathetic a
  • Cotiviti
    Specialist – Payment Accuracy & Contract Compliance
    Cotiviti
    Aug 2022 - Feb 2023 (7 months)
    Financial Impact: Conducted complex contract compliance audits for US Healthcare payers, identifying and recovering $20.5M+ in overpayments. Strategic Insights: Strengthened enterprise trust by providing full transparency in audit findings and delivering actionable recommendations for long-term contract optimization.
  • Amazon
    Customer & Enterprise Account Support Specialist
    Amazon
    Oct 2018 - Aug 2022 (3 years 11 months)
    Portfolio Management: Managed high-value enterprise accounts across billing, tax, and compliance sectors, maintaining a consistent >95% CSAT score. Acted as a trusted advisor to enterprise clients, conducting root-cause analysis to prevent recurring issues. Operational Excellence: Collaborated with global teams to streamline workflows, reducing manual touches by 20% through standardized SOP development and training leadership.