Mayrelis Medina Virtual assistant

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Intake Coordinator

Therapy Advantage

May 2023 - Current (3 years 2 months)

Efficiently manage the intake process by receiving and reviewing therapy referrals, ensuring all necessary information is complete and accurate. Collaborate with the therapy team to ensure smooth transitions for new clients, including arranging initial evaluations and therapy sessions.

Spanish Medical Interpreter

Globo

Jan 2023 - Current (3 years 6 months)

Extensive experience as a freelance medical interpreter, assisting healthcare professionals and patients in effectively communicating during medical consultations, examinations, and procedures. Strong knowledge of medical ethics, patient confidentiality, and HIPAA compliance.

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Team Leader

Teleperformance Nicaragua

Nov 2021 - Apr 2022 (6 months)

Successfully managed a team of 15-20 interpreters, ensuring that all team members were performing at a high level and meeting their goals and targets. Established and monitored performance metrics to assess the productivity and quality of the interpreter team's work. Conducted regular performance reviews to provide feedback and guidance for improvement. Ensured that interpreters' metrics consistently exceeded 90% to maintain high levels of team performance. Demonstrated strong leadership skills, providing guidance and support to interpreters to help them meet their goals and grow their skills

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Spanish Medical Interpreter

Teleperformance Nicaragua

Nov 2020 - Oct 2021 (1 year)

Provided accurate and effective interpretation services for medical-related calls between English and Spanish speaking parties, ensuring that all parties were able to communicate effectively and that there was no miscommunication or misunderstanding. Received positive feedback from clients and colleagues for exceptional interpretation services, including recognition for delivering difficult or complex interpretation tasks with precision and accuracy.

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Founder and Business Owner

Placita del Pan

Jul 2018 - Oct 2020 (2 years 4 months)

Launched and managed a successful bakery, offering a wide variety of high-quality baked goods. Oversaw all aspects of the business, including supply chain management, purchasing, marketing, staffing, and customer service while demonstrating strong problem-solving and decision-making skills, adapting to challenges and opportunities to ensure the continued success of the business.

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Internship

Casa Pellas Workshop

Jun 2017 - Nov 2017 (6 months)

Conducted time and motion studies to analyze the efficiency of the workshop's production processes and identify areas for improvement. Prepared detailed reports and recommendations for management, outlining opportunities to streamline processes, reduce waste, and increase productivity.

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Co-founder and volunteer

Food for All

Dec 2016 - Dec 2019 (3 years 1 month)

Coordinated with a team of volunteers to prepare and deliver food and clothing to low-income communities. Developed and tracking donations and inventory to ensure efficient distribution of resources. Collaborated with local businesses and organizations to secure donations and sponsorships for the project. Participated in community outreach events to promote awareness of the project and encourage volunteerism.

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Volunteer

Food for All

Dec 2016 - Dec 2019 (3 years 1 month)

Mentored women in low-income communities on entrepreneurship strategies and small business management. Facilitated training sessions on topics such as business planning, marketing, financial management, and customer service. Provided ongoing support and guidance to program participants through one-on-one meetings and group workshops.

Mayrelis Medina

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