IT Technical Support Specialist
IBM, Global Business Services
Oct 2015 - Oct 2016 (1 year 1 month)
• Diagnosed and troubleshot hardware, software and network issues. • Collaborated with cross-functional teams to develop and implement IT solutions. • Enhanced system performance by identifying and resolving technical issues promptly. • Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies. • Employed remote support tools effectively for efficient troubleshooting of offsite issues. • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools. • Developed comprehensive documentation for internal knowledge base, promoting self service resolution for common