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Mayra Abigail Mora Malavassi

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Tres Rios, Cartago Province, Costa Rica

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Résumé


Jobs verified_user 0% verified
  • AMN Healthcare
    Video Interpreter
    AMN Healthcare
    Aug 2017 - Current (8 years 9 months)
    Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings. Ensured clear communication by providing precise interpretation of providers instructions, diagnoses, and prescriptions to non-English speaking patients. Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients. Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process. Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns. Translated p
  • I
    IT Technical Support Specialist
    IBM, Global Business Services
    Oct 2015 - Oct 2016 (1 year 1 month)
    • Diagnosed and troubleshot hardware, software and network issues. • Collaborated with cross-functional teams to develop and implement IT solutions. • Enhanced system performance by identifying and resolving technical issues promptly. • Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies. • Employed remote support tools effectively for efficient troubleshooting of offsite issues. • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools. • Developed comprehensive documentation for internal knowledge base, promoting self service resolution for common
  • Altair
    Virtual Assistant
    Altair
    Dec 2012 - Jan 2020 (7 years 2 months)
    • selling and closing of tours, classes and wokshops Monitored emails, organized inbox, and prioritized messages for supervisor. • Set up virtual meetings, invited guests and disseminated agendas. • Conferred with customers by telephone, chat, or email to provide information. • Managed multiple priorities effectively under tight deadlines while remaining meticulous throughout each task. • Prepared digital presentations and ran slide shows for virtual meetings. • Transcribed and organized information to assist in preparing speeches and presentations. • Researched topics and events to support supervisor's work agenda and projects. • Streamlined administrative processes for increased productivity through effective email management and c
Education verified_user 0% verified
  • I
    Associate: Business Administration and
    Instituto Técnico Virtual Educatec.
    Dec 2022 - Dec 2023 (1 year 1 month)
  • C
    Architecture
    Costa Rica University Veritas University
    Jan 2009 - Mar 2011 (2 years 3 months)
  • J
    GED
    Jorge Volio Jimenez Highschool
    Jan 2002 - Dec 2008 (7 years)