Retention specialist verified_user
Verified experience
WOW Internet TV Phone
Nov 2020 - Mar 2022 (1 year 5 months)
As a Retention Specialist, I focused on enhancing customer loyalty and satisfaction through effective sales strategies and relationship-building techniques. My responsibilities included managing billing inquiries and ensuring seamless appointment scheduling to facilitate client interactions. I utilized my skills in upselling to identify opportunities for additional services that would benefit our clients, ultimately driving retention rates. Although business development was not a primary focus of my role, the foundational skills of customer service, sales, retention, and billing were integral to my success in fostering strong client relationships and ensuring a positive customer experience.
