Maylene Tan

L

Travel Specialist

Leisure Com Group (E-Cruising)

Nov 2024 - Feb 2025 (4 months)

• Overseeing Land, Air and Documentation Agents • Issuing tickets through sabre (will move to agent once trained) • Flight Training • Escaulated Land & Air Tasks • Implenting Sop's for Land, Air & Documents • Daily auditing of all ticketed flights • Reporting on department performance • Reports: Out of Date Range • Assiting with booking complex flights

G

Luxury Air Specialists

Global First Travel

Sep 2023 - Oct 2024 (1 year 2 months)

• Providing customer service to Global First clients, processing schedule changes, ticketing, exchanges, and quality control. • Dealing with Clients (Travel Agency) via Email, Chat and Calls and with VIP passengers. • Proficient in using SABRE in reservations purposes.

P

Travel Experience Agent

Pen BrothersHopper Travel Agency

Sep 2021 - Aug 2023 (2 years)

• Dealing with passenger Email, Chat and Calls. • Engage with customers and provide answers and recommendations that lead to confirm air bookings and post-booking purchases, specifically voids, refund with waivers, exchanges, and schedule changes. • Proficient in using SABRE, AMADEUS, APOLLO and a variety of internal tools and system to assist guests with Hopper bookings. • Dealing with the VIP Members • Provide an exceptional level of customer service to all users who contact Hopper.

I

KLM Royal Dutch Airlines and Air France Reservations and Ticketing

International Airlines Services Asia Inc

Oct 2017 - Sep 2021 (4 years)

• Dealing with the VIP Members • Proficient in using OSCAR and ALTEA in reservations purposes • Dealing with passenger enquiries about flight via Calls and Email.

VIP Host

Resorts World Manila

Aug 2016 - Oct 2017 (1 year 3 months)

• Implement high, consistent standards of appearance and professionalism, communication and cooperation with guests and fellow departments. • Maintain a high level of knowledge in gaming environment, resort and facilities/services • Coordinate VIP requirements in relation to food and beverage, show tickets, entertainment transportation and external activities • Assist guests with all queries about membership, programs or gaming

R

Sentosa Reservation Officer

Resorts World

Jul 2015 - Aug 2016 (1 year 2 months)

• Assisting Resorts World Sentosa Members, FIT and Travel Agnecy affiliates in making a reservation and handling their concerns • Proficient in using OPERA System for reservation purposes

P

Passenger Service Agent

Philippine Airport Ground Support Solutions

Jun 2014 - Jun 2015 (1 year 1 month)

• Assisting passengers to check in with Cathay Pacific Airways • Proficient in using Altea in reservations purposes and to check in passengers • Dealing with passenger enquiries about flight departures and arrivals

1

Flight

1

Observation Observation

About

Detail

Timeline

Résumé