M
May Hazel
About
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Metro Manila, Philippines
Résumé
Jobs
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- OProperty Manager Co-HostOpuluxeJul 2024 - May 2025 (11 months)Communicate with guests Respond to urgent matters immediately Solve problems that guests encounter Manage cleaners, hire cleaners Purchase supplies needed for the property and cleaners schedule property maintenance Generating Leads Outbound calls to Airbnb and future clients Complete 20+ tasks daily
- GGuest Service AgentApr 2024 - Nov 2025 (1 year 8 months)Communicating with guests through, chat, call, OTA's inbox Sending manual check-in and check-outs to the guest and assisting with inquiries about hotel and booking concerns Updating Maintenance and Housekeeping team
- AGuest Experience SpecialistAssistCircle ServicesSep 2023 - Mar 2024 (7 months)Also act as a Guest Relation Service Role for a Hotel and Airbnb STR that is located in US. Assisted guest with check-in check-out, inquiries about hotel and booking concerns Updating Maintenance and Housekeeping team
Travel AdvisorTrip.comJul 2022 - Jul 2023 (1 year 1 month)Assisting passengers with their inquiries regarding flights or bookings through chat channels Assisting new customers using the trip.com app or website Handling passengers' complaints regarding bookings.- WTravel Sales AgentWNS GlobalJan 2021 - Jul 2022 (1 year 7 months)Inbound Customer Service specialty in Sales Handle incoming calls from new customers, help passengers establish itineraries, answer general enquiries regarding existing bookings or travel, and maximize sales opportunities.
- TFood and Beverage AssociateTWG Tea Salon and BoutiqueMay 2015 - Dec 2018 (3 years 8 months)To prepare and carry out food and beverage service to guests in a courteous and efficient manner. To provide an excellent dining experience.
Education
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- SHotel Restaurant ManagementSan Sebastian CollegeJan 2005 - Jan 2009 (4 years 1 month)