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Maya Pryce
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Kingston, Jamaica
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Jobs
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Sales AdvocateSmartSetterOct 2024 - Current (1 year)An online gambling platform integrating payment solutions and international support. • Proactively source, attract, and recruit top-performing real estate sales agents through various channels, including LinkedIn Chat, Cold Calling and referrals. • Conduct initial candidate screening, interviews, and assessments to evaluate potential fit for sales roles. • Collaborate with team leaders and management to understand hiring needs, performance standards, and team dynamics.- CB2B SDR/ TrainerConcentrix, MicrosoftFeb 2023 - Sep 2024 (1 year 8 months)• Generate sales pipeline through prospecting, Developing and maintaining Client relationships • Offering SaaS to SMB, medium and corporations. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media. • Managed a 5-member cross-functional (product, engineering, sales, support) team and coordinated with six business partners toward the successful launch of an e-commerce platform. • Significant experience leading sales at a high-growth B2B SaaS company
- CSales Operations ManagerCenterfield T-mobileNov 2020 - Feb 2023 (2 years 4 months)• Overseeing the performance of the sales representative, Ensure Targets are being met, Create new sales Strategies and prepare reports on account status. • Managing a portfolio of accounts to achieve long-term success , Develop positive relationships with clients. • Develop processes that scale and drive consistent execution across the team. Coach, manage sellers with an emphasis on continual learning and skill-gap improvement .
- Customer Success ManagerAloricaOct 2019 - Oct 2020 (1 year 1 month)• Managing customer relationships, ensuring customer satisfaction, and addressing customer concerns. Utilized CRM systems to track customer interactions and solutions provided. • Ensured confidentiality of all sensitive information handled during client interactions. Processed orders, forms, applications, and requests efficiently. • Developed continuous training programs to maintain high-quality service and integrate new technologies. • Oversaw crisis management and escalated complaints, preserving strong customer satisfaction levels. • Resolved customer inquiries via phone, email, and live chat support. Documented all customer interactions and transactions accurately for future reference.
Education
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- VComputer Science AssociateVault TechnologyAug 2022 - Jan 2025 (2 years 6 months)