Maxwell Rojas Horner

Maxwell Rojas Horner

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San José, Costa Rica
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Résumé

Jobs verified_user 0% verified
  • W
    Systems & Infrastructure Engineer - Contractor
    World Network Systems (WNS)
    Apr 2026 - Current (7 months)
    • Provide remote support for MSP and business environments across networking, Microsoft 365, Entra ID, endpoint security, backups, monitoring and remote-access services.
    • Investigate connectivity issues involving Wi-Fi, VLANs, switches, DNS/DHCP, firewalls, VPNs, endpoints and business-critical devices using structured isolation and validation.
    • Guide technicians and clients through troubleshooting steps, configuration checks, remediation and post-change testing.
    • Create ticket notes, runbooks, checklists, client updates and escalation packages so work remains clear, auditable and repeatable.
  • LinkAmerica
    Technical Support Specialist - Level 3
    LinkAmerica
    Jan 2025 - Dec 2025 (1 year)
    • Owned escalated customer-facing technical cases involving routers, firewalls, connectivity, secure remote access and network-service dependencies.
    • Worked with enterprise circuits, provider/vendor teams and field resources to isolate faults and restore service.
    • Maintained clear customer communication, technical evidence, follow-up and handoff throughout incident resolution.
  • T
    System & Network Administrator / Infrastructure Consultant
    TekLeap LLC
    Jan 2007 - Jan 2025 (18 years 1 month)
    • Supported 100+ business environments across networking, wireless, Windows systems, Microsoft 365, firewalls/VPN, endpoint tools, printers/peripherals, remote access and backup/DR.
    • Troubleshot Ubiquiti and other networked equipment, Wi-Fi, VLANs, switches, WAN connections, DNS/DHCP and device reachability for distributed clients.
    • Coordinated vendors and field technicians for cabling, hardware replacement, network changes and onsite actions while providing remote technical direction.
    • Produced technical documentation, network diagrams, IT binders, SOPs and support notes used for training, handoff and repeatable troubleshooting.
  • T
    Wan Network Designer & System Administrator
    Tekcentrex Partnertel
    Jan 2005 - Jan 2007 (2 years 1 month)
    • Supported telecom and multi-site network environments involving routing, switching, WAN connectivity, monitoring and customer troubleshooting.
    • Built strong foundations in telecommunications, IP networking, availability, technical documentation and remote service restoration.
Education verified_user 0% verified
  • Tecnológico de Costa Rica
    Electronic Engineering Studies
    Tecnológico de Costa Rica
    Jan 2005 - Jan 2007 (2 years 1 month)
  • Tecnológico de Costa Rica
    Network Technician Training
    Tecnológico de Costa Rica
    Jan 2005 - Jan 2007 (2 years 1 month)
    Cisco CCNA/CCNP-level networking training.
Projects (professional or personal) verified_user 0% verified
  • T
    MSP IT Operations & Client Documentation Modernization
    TekLeap LLC
    Jun 2026 - Jul 2026 (2 months)
    Coordinated an MSP operations and client-documentation modernization engagement for TekLeap LLC, combining service-delivery coordination, ConnectWise PSA oversight, Microsoft 365 workflow design, and infrastructure documentation.

    • Coordinated priorities across remote support and field service work, tracking overdue tasks, blockers, onsite activities, time-entry quality, and management escalations.

    • Standardized and quality-assured a reusable Client IT Binder with 12 operational sections and six supporting-evidence appendices covering business contacts, vendors, applications, assets, RMM, endpoint security, backup and disaster recovery, maintenance, and network topology.

    • Reconciled legacy binders, asset i
  • W
    MSP Patch Management & Change Control Workflow
    World Network Services WNS
    Apr 2026 - Jun 2026 (3 months)
    Designed a structured Windows patch management and change control workflow for an MSP environment supporting business-critical client systems. The project focused on reducing operational risk by moving patching from a reactive task into a documented, repeatable maintenance process.

    The workflow included a controlled maintenance window, pilot testing before production deployment, client notification standards, backup verification, rollback planning, and post-update validation. A key part of the process was ensuring that patching was not considered complete until critical applications, services, backups, and client-facing systems were confirmed operational.

    The project incorporated Atera automation concepts, Microsoft Pa
  • V
    VMware ESXi to Microsoft Hyper-V Enterprise Migration
    Jan 2026 - Apr 2026 (4 months)
    VMware ESXi 6.7 to Microsoft Hyper-V Enterprise Migration

    Role: Lead Systems Engineer
    Organization: TekLeap LLC
    Duration: 2026
    Technologies: Windows Server 2012-2025, Hyper-V, Windows Admin Center, VMware ESXi 6.7, VMware VDDK 8.0.3, PowerShell

    🔍 Project Overview

    Led the end-to-end migration of Windows Server 2012-2025 virtual machines from VMware ESXi 6.7 to Microsoft Hyper-V, designing and executing a structured, low-downtime migration strategy using Windows Admin Center and VMware VDDK 8.0.3.

    🎯 Business Objectives

    Reduce VMware licensing dependency

    Modernize virtualization infrastructure

    Improve cost efficiency and long-term supportability