M
Maximillian Passeroff
About
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North Carolina, United States
Résumé
Jobs
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- RGenre ManagerRibo MusicJul 2024 - Current (2 years 1 month)• Train, lead, and manage a team of 10+ Artist Acquisition Specialists, Artist Development Reps, Social Media Marketing Specialists, Booking Agents, and other key contributors to drive genre growth and performance. • Devise and communicate departmental goals aligned with company objectives, establishing measurable KPIs to track progress. • Coordinate with executive leadership including the VP of Music Operations, VP of Operations, Marketing Director, and HR Director to shape the direction, branding, and success of the genre. • Review and approve artist recommendations from Artist Acquisition Specialists, helping to build a strong and authentic roster. • Support social media messaging initiatives that reflect the genre's voice and
Care ConciergeK HealthApr 2024 - Nov 2024 (8 months)• Managed care coordination for a panel of 5,000+ patients, ensuring timely access to health services and delivering seamless, high-touch support throughout the patient journey. • Reduced patient onboarding wait times by 25% by streamlining intake procedures, significantly enhancing patient satisfaction. • Served as a key liaison between patients and medical professionals, clarifying treatment pathways and boosting patient adherence to health regimens by up to 20%. • Implemented a digital tracking system for patient interactions, improving data accuracy and team efficiency by 30%, which directly contributed to a more personalized and responsive patient care experience. • Handled 25+ inbound inquiries and 25+ outbound sales calls per- Live Operations LeadVehoMay 2022 - Oct 2023 (1 year 6 months)• Devised and implemented new process improvement strategies that significantly boosted customer satisfaction scores by 18% across the Live Operations department. • Streamlined resource allocation strategies, reducing average response time by 25% and enhancing team-wide operational efficiency. • Supervised and coached a team of 10 Live Operations Associates, driving performance improvements and boosting productivity through targeted support and development. • Managed and troubleshot return route preparation across 20+ markets using Metabase and SQL, ensuring data-driven decision making • Implemented a national support model that improved organization's operations and enhanced consistency across all active markets.
- Operations AssociateMAXIMUSJan 2021 - Jan 2022 (1 year 1 month)• Handled high-volume inbound calls from New York State residents, providing guidance regarding COVID-19 vaccination services. • Utilized the Oracle knowledge base to effectively resolve inquiries and guide callers through available resources. • Clearly communicated the scope of services offered, ensuring a positive experience and fostering public trust during a critical time. • Skillfully managed confrontational interactions with callers, maintaining calm/supportive interactions in high-stress situations. • Provided technical support by assisting with onboarding and addressing any technical difficulties users experienced with the NYS COVID app Excelsius, further enhancing the overall user experience and accessibility of vaccination
- LOperations ManagerLive XYZJan 2016 - Mar 2020 (4 years 3 months)• Directed organizational and technological operations, leading map development and maintenance processes. • Served as a key member of the senior leadership team of 10, contributing to high-level strategic planning and execution. • Mentored/trained a remote team, delivering structured coaching, performance tracking, and managing new hire onboarding via Slack. • Drove business expansion through global and domestic travel, conducting qualitative research to inform strategic city mapping and market entry plans. • Developed a scalable global community management strategy that drove 200% organic user growth and sustained engagement. • Created the "Mappers Handbook" in Notion, documenting standard operating procedures (SOPs) and guidelines
Education
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- PProgramming in HTML5 – CodecademyMay 2020 - Aug 2020 (4 months)
- MMobile App Development – UpskillistMar 2020 - May 2020 (3 months)
- Certificate in Audio Engineering & Production ProgramInstitute of Audio ResearchSep 1998 - Jun 1999 (10 months)
- A.A.S. in Business AdministrationHillsborough Community CollegeSep 1996 - Jun 1998 (1 year 10 months)