Juan Maximiliano Ambrosio
About
Detail
Business Manager & Entrepreneur
Bogotá, Bogota, Colombia
Résumé
Jobs
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Marketing Team Leader (Volunteer)AIESEC en ColombiaOct 2023 - Oct 2024 (1 year 1 month)• Volunteered as marketing team leader for a non-profit organization promoting youth leadership and global exchange programs across a diverse, international audience.
• Developed and executed digital outreach strategies, increasing engagement and volunteer recruitment through structured communication workflows.
• Provided high-level executive assistance by managing essential service updates and maintaining consistent communication with the regional team leader, ensuring the alignment of organizational goals and opportunities.- Operations Associate IIITourHeroJan 2023 - Apr 2026 (3 years 4 months)• Managed end-to-end query resolution for 2 strategic client accounts across Colombia and Japan, ensuring SLA compliance and maintaining high customer satisfaction across cross-cultural markets.
• Designed and implemented structured SOPs for issue escalation and resolution, building an internal knowledge base that standardized support processes and reduced repeated query handling.
• Conducted structured onboarding sessions for new users, developing training materials and guiding clients through platform functionalities to ensure seamless adoption.
• Achieved a 73% dispute resolution win rate by developing an AI-driven agent to calculate predictive win probability, enabling data-informed decision making.
• Increased opera - Outreach specialistTourHeroAug 2022 - Oct 2022 (3 months)• Increased qualified lead generation by 17% through targeted social media community engagement campaigns.
• Built and nurtured a structured top-of-funnel pipeline, increasing conversion-ready leads by 5%. - Marketing StrategistInLatDec 2020 - Aug 2022 (1 year 9 months)• Increased won-opportunity conversion rate by 28% through CRM-based lead nurturing, structured email workflows, and continuous pipeline analysis.
• Improved pipeline performance by 13% using data-driven customer behavior analysis and A/B testing.
• Managed departmental budgets and utilized Microsoft 365 tools to streamline reporting and cross-functional administrative efficiency.
• Leveraged WhatsApp as a strategic communication channel to manage client inquiries and prospect support, while curating engaging content to maintain brand momentum and foster real-time relationships. - ABusiness Development InternASOOVINOSFeb 2019 - Feb 2020 (1 year 1 month)Supported business development and market research efforts, preparing strategic reports and stakeholder presentations for the agricultural sector.
- TFounder & CEOThe Coffee ProjectJan 2016 - Jan 2019 (3 years 1 month)
Education
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- Master in Management STEMEAE Business SchoolApr 2025 - Apr 2026 (1 year 1 month)
- Gerencia de la Experiencia DigitalUniversidad Externado de ColombiaOct 2022 - Sep 2023 (1 year)
- UMasters Interior DesignUniversidad ESNECA Business SchoolApr 2020 - Dec 2020 (9 months)- Excelencia Academica
- HArchitectural ImaginationHardvardXMar 2020 - Apr 2021 (1 year 2 months)
- Business ManagementUniversidad Militar Nueva GranadaAug 2013 - Sep 2019 (6 years 2 months)- Medalla al emprendimiento y ganador de capital semilla
Projects (professional or personal)
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- CCRM
Awards
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- Entrepreneurship MedalUniversidad Militar Nueva GranadaMay 2018Medal for achieving a successful an full leveraged business model based on the emerging market of consuming coffee with various preparation methods