Mauro Zuniga

Mauro Zuniga

About

Detail

Highly motivated bilingual (English-Spanish) sales and customer service professional with over 15 years of experience across the U.S. markets.
San José, San José Province, Costa Rica

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • TurFresh
    Sales Account Executive
    TurFresh
    Mar 2026 - Current (7 months)
    At TurFresh, my role focuses on sales, customer communication, and client relationship management. I handle inbound and outbound customer interactions, qualify leads, discuss customer needs, explain turf cleaning services, prepare quotes, and guide clients through the booking process.
    I also follow up on quotes, handle objections, assist with scheduling coordination, and ensure customers have a smooth experience from the initial inquiry through service completion. The role requires strong communication skills, CRM usage, multitasking, and the ability to build trust while helping customers choose the best service options for their needs.
  • The Call Center Doctors
    Call Center Agent
    The Call Center Doctors
    Apr 2025 - Feb 2026 (11 months)
    1. Answering Inbound Calls
    Respond to customer inquiries, complaints, or support requests.

    Provide accurate information about products, services, or policies.

    2. Making Outbound Calls
    Follow up with customers or leads (sales, appointment reminders, surveys, etc.).

    Perform customer satisfaction calls or upselling where appropriate.

    3. Resolving Customer Issues
    Troubleshoot problems and provide effective solutions.

    Escalate unresolved issues to the appropriate department.

    4. Data Entry and Documentation
    Accurately log call details and customer interactions in CRM systems.

    Update customer records and maintain call logs.

    5. Following Scri
  • RPost
    Sales Business Development Executive
    RPost
    Apr 2023 - Apr 2025 (2 years 1 month)
    • Generated hundreds of monthly leads through outbound prospecting across government and private sectors
    • Executed multi-channel outreach (phone, email, LinkedIn) to schedule demos and support revenue growth
  • M
    Technical Recruiter
    MDA Moldable Business Associates Remote USA
    Jan 2023 - Mar 2023 (3 months)
    • Sourced and screened candidates via LinkedIn, Indeed, and Monster, improving hiring pipeline efficiency
    • Conducted outreach and scheduled interviews, ensuring strong candidate-client alignment
  • B
    Sales Agent
    BetUS Sportsbook Casino
    May 2022 - Dec 2022 (8 months)
    • Completed 300–400 outbound calls daily promoting bonuses and loyalty programs, increasing deposits
    • Managed account transactions (deposits/withdrawals) with accuracy and compliance
  • H
    Senior Customer Service Associate
    HR LOA Department PTS Consulting Amazon Project
    Sep 2021 - Apr 2022 (8 months)
    • Supported employees across the Americas with HR and LOA inquiries, maintaining high satisfaction
    • Ensured compliance with internal policies and improved resolution turnaround
  • E
    Mortgage Investigator
    Equifax Mortgage Solutions
    Feb 2020 - Mar 2021 (1 year 2 months)
    • Coordinated mortgage documentation between clients and financial institutions, reducing processing delays
    • Verified financial records with high accuracy and compliance standards
  • XDBS CORPORATION
    Lead Generator Executive
    XDBS CORPORATION
    Jan 2017 - Oct 2018 (1 year 10 months)
    Lead generation and marketing campaign