High-performing Technical Support Specialist and Subject Matter Expert with 3+ years of experience supporting U.S.-based business clients in cloud communications and VoIP environments. Promoted to SME in December 2024 and recognized as Top SME and Hot Promoter. Consistently maintain a 9.5 CSAT score while leading escalations, mentoring team members, and delivering advanced troubleshooting solutions. Experienced in remote support operations, cross-functional collaboration, and customer success excellence.
