Mauricio Cordero Rodriguez

Jobs 0% verified

Closer in Sales and Tech Support

accenture

Sep 2023 - Jan 2025 (1 year 5 months)

Sales and technical support for Azure cloud security encompass a variety of cloud features, as well as the installation, maintenance, and renewal of Azure products.
S

Capital Sales Agent

Soldie Enterprises

Feb 2022 - Sep 2023 (1 year 8 months)

I provided financial assistance to small and medium-sized enterprises, guiding them through the complexities of loan terms, interest rates, and repayment options. My career began in an entry-level role as an opener, and I advanced to a closing position, managing both inbound and outbound calls.
D

Bookmarker Agent

DraftKings

Sep 2018 - Dec 2021 (3 years 4 months)

During my role at DraftKings I was a bookmaker taking inbound and outbound calls during the high season for online sports betting, online casino games, and daily fantasy sports. During the low season, I provided technical support for how to design and develop sports betting and casino games software for online and retail sportsbooks.
Tech Support Agent

Microsoft

Jan 2014 - Dec 2017 (4 years)

Technical Support Level 1 is designated for Lenovo ThinkPad laptops exclusively for Microsoft employees. This support focuses on troubleshooting issues related to Microsoft 365 for remote work environments.
Citibank Customer Service Supervisor

Sykes

Jan 2010 - Dec 2013 (4 years)

I have supervised a team of 25 agents over a period of three years. In this role, I provided constructive feedback through one-on-one coaching sessions and facilitated team meetings. Additionally, I generated email reports and delivered presentations for new hires utilizing Microsoft 365 tools. My responsibilities also included managing the transfer of funds from external banks to Citibank and addressing escalation calls within a production environment.

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Mauricio Cordero Rodriguez

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