Mauricio Avendano

With over 5 years of experience as an Account Manager, I've honed my expertise in key performance indicators, strategic planning, and client relationship management and onboarding. My core competencies lie in developing and implementing tracking systems for KPI analysis, ensuring project execution aligns with strategic goals, and leveraging logistics TMS tools like McLeod and TAI for operational excellence. Optimized customer service processes, enhancing efficiency while maintaining compliance with policies. Fostered a culture of continuous improvement, integrating customer support software and advanced analytics tools to exceed performance targets. My role as an Account Manager involves nurturing client relationships, negotiating contracts, and contributing to growth by bringing diverse perspectives and innovative solutions to the team.