Matthew Putz

Matthew Putz  new_releases

About

Detail

Lead HRIS Analyst - SuccessFactors - Global Talent Acquisition Systems @ Komatsu America Corp. & Komatsu Mining Corp.
Illinois, United States

Contact Matthew regarding: 

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Full-time jobs
Starting at USD165K/year

Timeline


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Résumé


Jobs verified_user 0% verified
  • K
    Lead HRIS Analyst
    Komatsu Construction
    Oct 2019 - Current (5 years 7 months)
    - Responsible for the global implementation (15 countries), configuration, and administration of SAP SuccessFactors - Recruiting Management, Recruiting Marketing (Career Site Builder and Recruitment Posting), and Onboarding. - Promotes data governance and stewardship through collaboration with human resources subject matter experts. - Collaborate and liaise on projects with cross-functional teams, including Talent Acquisition, IT/Business Operations, Payroll, Benefits, Legal, and Compensation. - Applies data analysis to tasks, identifying business challenges and designing potential operational enhancements. - Acts as lead subject matter expert for Talent Acquisition systems, acting as a senior escalation point on technical issues, cre
  • Quad
    Senior HRIS Analyst & LMS Administrator
    Quad
    May 2018 - Oct 2019 (1 year 6 months)
    Experience as Oracle Cloud (Fusion) HCM Analyst, in all major Fusion HCM Offerings: Workforce Deployment (Global HR, Payroll, Benefits) and Workforce Development (Talent Review, Performance, Goal and Succession Management). Compensation Management (benefits, Incentive and Total Compensation). - Knowledge in Configurations, Personalization, and fusion role-based Security, HCM Data loaders (HDL), Spreadsheet loader, OTBI Reports, BI Publisher reports, Workflows and approval configuration, Fast Formulas for Benefits and Payroll modules. - Administered Oracle Taleo Learn and Oracle Service Cloud and performed a complete redesign of both systems to allow for a streamlined user experience. This reduced the volume of calls to HR Shared Servi
  • Apple
    Workforce Management Support Lead Analyst (HRIS)
    Apple
    Mar 2015 - Jul 2017 (2 years 5 months)
    Analyze and redesign workflows and standardized IT processes, streamlining methods to reduce time to resolution. Increase stability and usability of Kronos by executing user acceptance testing (UAT) phase of software deployment. Proactively identify areas of workflow improvement, eliciting feedback from employees and partnering with business stakeholders and Global HR Solutions. Provided input, documented requirements, and supported the design and delivery of Kronos and Time and Attendance training programs. Collaborate with remote and offshore teams to increase proficiency and expedition of ticket and service request resolution. Manage workforce issues and enabled timely resolution.
  • Apple
    Team Manager
    Apple
    Jun 2014 - Mar 2015 (10 months)
    TX Managed team of 19 IT professionals responsible for technical troubleshooting of Apple iOS products; completed all GPS requirements and verified team completion. Restructured iOS T1 team manager meeting process. Developing enhanced scheduling procedures and distribution changes for weekly content. Developed attendance management workshop series to align team managers with business objectives; trained new team managers.
  • Apple
    Team Manager iOS Tier 1
    Apple
    Apr 2014 - Jun 2014 (3 months)
    TX Managed a team of 20 PTA charged with troubleshooting Apple iOS products. Provided metrics reporting and analysis of target effectiveness, efficiency, and satisfaction. Reduced average handle time from 20 minutes to 16 minutes. Improved customer satisfaction surveys from 80% to 89% and schedule adherence from 73% to 79% through exceptional coaching and training on core delivery and products. Decreased Tier 2 escalation rate by 3% through use of organizational chat rooms and team chat.
  • Apple
    iOS Tier 2 Advisor
    Apple
    Aug 2012 - Apr 2014 (1 year 9 months)
    Greater Milwaukee Area Onboarded new Tier 2 advisors; recognized as #1 requested team manager backfill trainer throughout various organizations. Participated in organizational chat rooms and consistently answered customer questions and provided quick solutions. Collaborated on the design and implementation of a T2 voicemail conversion process, increasing visibility and support to customers. Maintained top 5% performance for two consecutive quarters.
  • U.S. Cellular
    Customer Service Representative
    U.S. Cellular
    Feb 2012 - Aug 2012 (7 months)
  • Verizon Media
    Operations Manager
    Verizon Media
    Jul 2011 - Feb 2012 (8 months)
  • Verizon Media
    Retail Store Manager | Sales Consultant
    Verizon Media
    Sep 2010 - Jul 2011 (11 months)
Education verified_user 0% verified
  • The University of Texas
    Human Resource Management Certificate
    The University of Texas
    Feb 2017 - Nov 2017 (10 months)
  • M
    Applied Science - Information Technology Studies
    Moraine Park Technical College
    Jan 2011 - Jan 2013 (2 years 1 month)
  • Southern New Hampshire University
    Bachelor of Science Information Technology
    Southern New Hampshire University
Awards verified_user 0% verified
  • O
    Onboarded new Tier 2 advisors; recognized as #1 requested team manager