M
Matt McKenzie
About
Detail
Oregon, United States
Résumé
Jobs
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Site Support EngineerLattice SemiconductorNov 2017 - Jun 2025 (7 years 8 months)• Provided enterprise desktop support for Windows 10/11 systems and Office365 applications • Managed user accounts and group policies via Active Directory and Azure AD • Created and maintained Windows images using ManageEngine • Handled hardware troubleshooting and laptop standardization across the company • Managed purchasing and vendor communications for IT hardware and software- AVirtual Support Technician T2APEX Systems Kaiser PermanenteOct 2016 - Sep 2017 (1 year)• Delivered remote technical support via phone/email; resolved tickets in ServiceNow • Supported Office365, Lotus Notes, VPN, and custom healthcare applications • Managed user accounts through Active Directory and Office365 admin portals • Administered MobileIron for mobile device management (MDM)
- DDeskside Support Engineer T3Daimler Trucks NAJan 2016 - Sep 2016 (9 months)• Provided Tier 3 support for desktops and laptops across multiple departments • Performed OS imaging, software installation, and troubleshooting • Maintained service records in CRM and resolved hardware-related tickets
- LClient Services Engineer T2LightPointMar 2015 - Nov 2015 (9 months)• Handled service desk operations and resolved daily technical issues • Managed Exchange/Active Directory users and supported Office365 environments • Documented solutions and procedures in internal knowledge base
Education
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- AA Degree in Computer Information SystemsOrange Coast CollegeSep 1997 - Jun 2001 (3 years 10 months)
- CDiplomaCosta Mesa High SchoolSep 1992 - Jun 1996 (3 years 10 months)
Projects (professional or personal)
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- Personal projects working on Linux, Fedora Project AmbassadorFedora ProjectJan 2001 - Current (25 years 6 months)
- College courses in CISOrange Coast CollegeSep 1997 - Jun 2001 (3 years 10 months)