Matthew Henley

INTERGRATION SUPPORT ENGINEER

Surgimate

Jan 2024 - Current (2 years 7 months)

• Specialized in HL7 standards and API integration to enable seamless data exchange and system interoperability. • Take ownership of support cases, conducting thorough tests and documenting results to ensure software reliability and quality. • Actively contribute to identifying root causes of service failures and participate in escalations, aiding in continuous improvement efforts. • Partner with engineering and QA teams to identify, diagnose, and resolve complex technical issues, ensuring exceptional product quality and customer satisfaction.

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SALES ENGINEER

Censis Technologies

Jan 2024

• Collaborate closely with the Sales and Business Development teams, offering invaluable sales support and acting as a key liaison for overcoming obstacles in the sales process. • Cultivate and consistently update a comprehensive understanding of clinical and technical aspects related to Censis solutions, ensuring an authoritative knowledge base. • Demonstrate a deep understanding of Censis IT/PD support, empowering the sales team with in-depth insights to accelerate the sales process. • Take charge of the software management for Censis Sales demo solution environments, ensuring optimal functionality and providing a seamless experience for potential clients.

APPLICATION SUPPORT ENGINEER

GoodLeap

Jan 2023 - Jan 2024 (1 year 1 month)

• Evaluate module functionality, identifying and troubleshooting bugs to enhance product performance. • Collaborate closely with cross-functional teams, including product management, software engineering, and quality assurance, to ensure seamless communication of technical issues and effective problem resolution. • Take ownership of support cases, diligently execute tests, and document results to ensure the reliability and quality of the software. • Proactively contribute to the determination of root causes for service failures and participate in escalations, supporting continuous improvement efforts. • Provide valuable insights based on customer feedback to drive enhancements in product functionality and user experience.

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SOFTWARE ENGINEER

Censis Technologies

Jan 2019 - Jan 2022 (3 years 1 month)

• Collaborated within the Product Development team to conceptualize, develop, and maintain Censitrac, a SaaS-based web program, along with the iOS and Android counterparts. • Proactively addressed bug fixes, ensuring the seamless functionality of the software, and contributed to continuous improvement by participating in paired programming with both mid-level and senior developers. • Played a vital role in Quality Assurance processes by committing changes to the QA team, facilitating thorough regression testing, and automating testing procedures to bolster overall software quality. • Responded effectively to ad hoc business needs, demonstrating versatility in managing varying testing requirements and optimizing software performance. •

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TECHNICAL SUPPORT SPECIALIST

Censis Technologies

Jan 2018 - Jan 2019 (1 year 1 month)

• Developed an extensive comprehension of the Censitrac product suite, a comprehensive SaaS-based end-to-end solution, contributing to effective client servicing and technical support. • Orchestrated seamless communication with clients, client managers, and various departments to ensure the flawless execution of documentation, operational arrangements, and client service, fostering strong client relationships.• Assumed a pivotal role as the primary liaison for both internal and external clients, promptly resolving technical and application issues, addressing customer requests, and providing dedicated support for the Censitrac application. • Leveraged a technical understanding of the product to provide expert guidance and insights to clie

GENIUS

Apple

Jan 2016 - Jan 2018 (2 years 1 month)

• Delivered expert technical guidance and hands-on assistance to Apple customers, effectively addressing inquiries spanning software, hardware, and technical issues. • Demonstrated exceptional problem-solving skills by swiftly diagnosing product related problems and offering comprehensive resolutions, characterized by patience and empathy in customer interactions. • Assumed leadership responsibilities, training and mentoring new team members to ensure a high level of proficiency in technical support operations. • Served as a reliable point of contact for both on-floor team members and those involved in the repair process, fostering effective communication and collaboration across the department. • Leveraged a deep understanding of Appl

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ADULT MINISTRY ASSISTANT

NEW VISION BAPTIST CHURCH

Jan 2014 - Jan 2016 (2 years 1 month)

• Assist and support Adult, Men's, and Women's ministry and teams. • Organize and build data integration from paper records to database records. • Reporting for pastors, support teams, and internal ministries. Volunteer coordination and management. Special events created - Baptism night, Covenant Membership class, and Men's Man Camp. • Created and maintained mass attendance reports and budget reporting tools for ministry teams.

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