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Matthew Ciccone

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New Jersey, United States

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Résumé

Jobs verified_user 0% verified
  • Talkiatry
    IT Infrastructure Support Specialist
    Talkiatry
    Nov 2024 - Current (1 year 11 months)
    • Deliver Tier 2/3 white-glove technical support to end-users, resolving complex issues promptly and professionally to minimize downtime and maintain productivity. • Develop and maintain automated workflows integrating Microsoft and third-party applications to streamline operations and improve efficiency. • Document recurring issues and resolutions in Notion, creating detailed SOPs to standardize troubleshooting and enhance team knowledge sharing. • Accurately log and track support tickets, troubleshooting steps, and resolutions to ensure transparency and accountability. • Conduct regular access audits and enforce security best practices, including MFA implementation, phishing simulations, and least-privilege access policies. • Manage
  • Hackensack Meridian Health
    IT Support Specialist- Level 3
    Hackensack Meridian Health
    Oct 2023 - Nov 2024 (1 year 2 months)
    • Led small teams within the MAC (Moves, Adds, and Changes) department to complete projects for new ambulatory site builds, overseeing both physical infrastructure setup and technology implementation. • Collaborated closely with Project Managers to coordinate deployments, patch network ports, manage ticket queues, and ensure timely resolution of technical issues. • Installed, configured, and supported hardware and software, resolving complex application and peripheral problems to minimize downtime. • Built, deployed, and maintained desktops, laptops, virtual desktops, and mobile devices, ensuring consistent performance and security compliance across environments. • Administered user accounts and permissions through Microsoft Active Dir
  • A
    Internship- Information Security Analyst
    Alternatives Inc.
    Jan 2022 - May 2022 (5 months)
    • Incident Response: Assisting the head of IT with the response to security incidents • Daily tasks including; prioritizing and escalating tickets, ensuring compliance with standards regulations, conducting phishing campaigns on employees, and implementing 2FA. • Staying current on the newest security threats and best practices.
Education verified_user 0% verified
  • CompTIA
    CompTia Security+ SY0-701
    CompTIA
    Sep 2024 - Current (2 years 1 month)
  • G
    Google Cybersecurity Professional Certificate Professional Certification
    Google Cert.
    Sep 2024 - Current (2 years 1 month)
  • Rutgers University
    IT and Informatics
    Rutgers University
    Sep 2019 - Jan 2024 (4 years 5 months)