Matt M

A

Helpdesk Administrator

AspireGlobal

Jan 2021 - Current (4 years 7 months)

- Sharing expertise on HRM, DEI, culture, and remote & hybrid work strategies to enhance overall job satisfaction, quality of work-life of employees with the management. - Partnering with HR and managers to develop and apply strategic plan for organization's future of work. - Gaining expertise, attending events to advise managers on new communication techniques, resulting so far in improved and shorter meetings, by 20 minutes per day.

Information Systems Professional (Hybrid)

Dell Partner Company

Aug 2017 - Sep 2020 (3 years 2 months)

- Offered round-the-clock post-sales software and predominantly Dell hardware support both remotely and on-site to local corporate clients with focus on server. - Network, and Dell storage solutions & hardware health, warranty status with cybersecurity considerations. - Used network tools like PRTG Monitor, BackupAssist, Veeam for clienteles’ networks to eliminate bottlenecks. - Price performance consulted when needed to promote better hardware & software, gaining new customers. • Provided remote and on-site software and predominantly Dell hardware support for a lot of local clientele and their users. Focusing primarily on servers, network and storage (security in mind). • Assisted in price performance consultation to promote other hard

Remote Technical Consultant

HPE Partner Company

Feb 2015 - Jun 2017 (2 years 5 months)

- Provided remote support via phone, email, screen sharing and such in high paced and high stressed environment for various HPE customers worldwide with LoadRunner (LR) and Performance Center (PC), SaaS. - Configured Windows Servers settings, AD, DNS, DHCP, configured Windows 7/8/10 and of various Linux OSes to increase stability and performance, by 20%-35% - Identified, evaluated, escalated and documented troubleshooting, optimizing, bug search & fixing LR & PC configurations and integrations with 3rd party tools within the above-mentioned environments. • Acted as technical consultant and customer support for HPE LoadRunner and Performance Center, Enterprise Software Solutions • Progressed from L1 SW Support to L2 for LoadRunner and

On-site IT Support Manager

EF

May 2013 - Mar 2015 (1 year 11 months)

- Started as part time IT Support Engineer handling system and network administration, support, and slowly growing into project management, which included overseeing system lifecycle management, to maintain MDM and more. - Responsible for ITC Education and Coordination of staff and students in all Maltese sites, including of iOS, iPAD, etc. - Increased privacy awareness and ensured personal growth of students and staff member, including stress level decrease, better time management and more. • Responsible for IT consultation, ITC Education and Coordination • Handled system and network administration, support • Minimized the long-term costs of ITC • Created procedures using UML and inventory documentation • Consulted with global IT Manager

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Independent Consultant (Remote and/or On-Site)

Project / Seasonal Work

Aug 2001 - Current (24 years)

- Over the course of my career I have acted as an IT consultant and educator, content writer, content creator, researcher, project manager. - Trainer, event organizer, as well as CRM and networks support and administrator for Small & Medium Enterprises (SMEs) to provide and assist in procurement, installing and implementing. - Provide documentation, also optimizing IT infrastructure and transformation to hybrid and cloud.

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Matt M