M

Matis Andrei

About

Detail

Bucharest, Romania

Contact Matis regarding: 
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • N
    QA Web Engineer
    Nobel Globe
    Nov 2021 - Current (4 years 9 months)
    • Creating and executing manual and automated test cases and analyse results • Recording defects in Jira and other systems and issue reports • Report bugs and errors to development teams • Collaborate with QA Engineers to develop effective strategies and test plans • Participate in version and feature testing • Prioritising testing execution to deliver optimum results • Adapting to changes that might occur during a certain Sprint and adherence to Agile methodology • Working with cross-functional teams to ensure quality throughout the software development lifecycle
  • N
    Customer Experience Specialist
    Nobel Globe
    Aug 2020 - Oct 2021 (1 year 3 months)
    Second level of escalation - handling refund requests, bug reports, more complex complaints that could not be handled by front-line agents due to lack of knowledge/tools. Building and interpretation of reports to identify the customers' pain points, to further research ways to improve the customer's experience.
  • N
    Senior Customer Service Representative
    Nobel Globe
    Apr 2019 - Jul 2020 (1 year 4 months)
    Ordering and technical assistance via phone, chat and e-mail. Fraud prevention and compliance.
  • N
    Junior Customer Service Representative
    Nobel Globe
    Feb 2018 - Mar 2019 (1 year 2 months)
    Ordering and technical assistance via phone (inbound & outbound)
Education verified_user 0% verified
  • C
    Diplomă de Bacalaureat
    Colegiul Tehnic "Petru Maior"
    Jan 2013 - Jan 2017 (4 years 1 month)
    Uman/Filologie *Atestat limba engleză
  • C
    Cambridge English: First Certificate (FCE) B2
    May 2026 - Current (3 months)