M

Matias Stiglitz

About

Detail

Barcelona, Spain

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Sonder Inc.
    Front Desk Agent
    Sonder Inc.
    Jul 2025 - Current (1 year 4 months)
  • Exoticca
    Customer Success Agent
    Exoticca
    Mar 2025 - Current (1 year 8 months)
    Manage pre- and post-sale customer communications for global travel clients in a fast-paced digital environment. Resolve booking issues and liaise with cross-functional teams to ensure client satisfaction. Handle a high volume of inquiries via phone, email, and chat while maintaining service quality standards. Provide insights to improve user experience and enhance travel offerings. Monitor customer feedback and escalate issues to improve service delivery. Support onboarding of new clients and guide them through travel planning.
  • C
    Mining Operations
    CIVMEC
    May 2023 - Jan 2025 (1 year 9 months)
    Coordinated inventory and supplies across multiple teams, ensuring timely availability of tools and materials. Maintained detailed records of maintenance schedules, deliveries, and equipment usage. Supported supervisors with reporting, documentation, and on-site logistics planning. Assisted in the preparation and organization of work orders, site layouts, and shift rosters. Monitored compliance with safety and operational protocols through administrative tracking. Streamlined workflow by proactively organizing daily task lists and materials allocation.
  • L
    Customer Success Specialist
    LeMardi
    Aug 2021 - Feb 2023 (1 year 7 months)
    Serve as the first point of contact for customer inquiries and support across sales and post-sales services. Maintain client satisfaction through timely and professional communication. Collaborate with the team to streamline service workflows. Track order status and manage delivery updates to ensure customer transparency. Conduct follow-ups to gather feedback and enhance client relationships.
  • B
    Reception & Front Office Roles
    Beadon Bay Hotel (Australia) & Fletcher Strandhotel
    Mar 2020 - Jul 2021 (1 year 5 months)
    Delivered front-desk service and guest assistance in multicultural, fast-paced hospitality environments. Processed reservations, check-ins, and check-outs using hotel management systems. Handled guest requests, complaints, and admin tasks with professionalism and attention to detail. Additionally, provided virtual assistance by assisting customers with online inquiries related to bookings and tours, and helping them navigate the hotel website, which enhanced the overall guest experience and satisfaction.
  • M
    Administrative Assistant
    Millbrook Resort
    May 2019 - Jan 2020 (9 months)
    Supported daily operations, front desk, and guest services across departments. Coordinated supply inventory, travel bookings, and internal communication. Assisted in the preparation of financial reports and booking summaries.
  • FUCEREP
    Account Executive
    FUCEREP
    Nov 2013 - Jun 2018 (4 years 8 months)
    Managed customer accounts and exceeded sales targets for loans and investments by delivering tailored financial solutions through client-centered consulting. Maintained documentation, processed transactions, and supported audits to ensure compliance and accuracy. Contributed to new product development through insights gained from client negotiations. Additionally, engaged in virtual assistance by providing support to both local and international customers, addressing their inquiries related to savings, investments, and loans, which enhanced the overall customer experience and broadened the reach of our services.
Education verified_user 0% verified
  • H
    High School Diploma of Economics
    Mar 2003 - Nov 2009 (6 years 9 months)