Matías Orellano

Application Developer with over 10 years of experience driving innovation in IT support, automation, and conversational AI. I specialize in building scalable virtual assistants and low-code solutions that enhance user experience and operational efficiency. At Kyndryl, I led the design and deployment of a Microsoft Copilot Studio virtual assistant, integrating workflow orchestration and real-time analytics to streamline technical support across the organization. At IBM, I championed the implementation of Watson Assistant within Helpdesk services—automating IT support for Latin America employees through NLP and machine learning. I thrive at the intersection of user-centric design and technical execution, leveraging tools like Power Platform, Dataverse, and Microsoft Graph to deliver high-impact, agile solutions. I am currently working on multiple master's degrees, which will give me international certificates issued by the Brazilian Ministry of Education (UNIFATEC). - Artificial Intelligent - Microsoft Power BI - Python - SQL I'm also expanding my skill set with several applications and technologies - n8n and Make - Google Dialogflow CX - IBM watsonx - AWS - cutting-edge AI frameworks