M
Matias Ghione
About
Detail
Buenos Aires, Argentina
Contact Matias regarding:
Flexible work
Starting at
USD6/hour
Résumé
Jobs
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- PQA/UAT & Business Analyst – GIS ProjectPwC Acceleration CenterJan 2022 - Jan 2025 (3 years 1 month)Led UAT across 70+ Agile sprints, performing smoke, regression, and sprint testing to ensure business requirements were met. Facilitated alignment between developers, testers, and business stakeholders by defining PBIs, conducting backlog refinement, and clarifying acceptance criteria. Supported performance testing with stress/load design and Datadog monitoring, identifying bottlenecks that improved response times. Delivered client-facing demos and system validations for enterprise accounts (Amazon, Dell, Shopify), ensuring stakeholder satisfaction and project transparency. Coordinated daily stand-ups, task assignments, and cross-functional collaboration within global Agile teams. Facilitated onboarding and training of 5+ new hires, fosteri
- YCustomer Support AnalystYouMarket – City Bell,Mar 2021 - Dec 2021 (10 months)Performed manual validation of e-commerce features, logging defects and issues in Jira. Delivered multi-channel customer support (phone, email, chat), ensuring accurate incident handling and case documentation. Acted as communication bridge between clients, couriers, and suppliers to resolve post-sales issues and streamline service delivery. Resolved over 80% of critical issues independently, improving operational efficiency and client satisfaction
Customer Support Specialist & Bar Manager.BarrelJan 2018 - Jan 2019 (1 year 1 month)Managed staff and operations for a high-volume venue, strengthening organizational and problem-solving skills
Education
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- BBachelor of Business AdministrationMay 2025 - Current (1 year 6 months)
- IHigh School Diploma in Economics & Business AdministrationInstituto Padre MarquezJan 2012 - Jan 2017 (5 years 1 month)