Matias Beltrán

Jobs 20% verified

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Senior sales supervisor

Grupo Cos

Dec 2024 - Current (1 year 6 months)

Team lead and development of a team between 12 to 15 or more sales representatives
Team Lead Manager Verified experience

TTEC

Dec 2023 - Current (2 years 6 months)

As a Team Leader Manager, I provide direction and support to team members to maintain high performance levels, fostering a positive and collaborative work environment. I monitor and evaluate agent performance, offering constructive feedback and conducting regular assessments to ensure that service objectives and standards are met. I develop and implement strategies and procedures to improve operational efficiency and service quality by identifying areas for improvement and proposing effective solutions. I handle escalations and resolve complex or critical cases that agents cannot resolve, ensuring satisfactory and timely resolutions for the customer. Additionally, I coach the team on sales techniques, including cross-selling and up-selling
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Bilingual customer service representative

Ttec Colombia

Sep 2022 - Dec 2023 (1 year 4 months)
Bilingual Customer Service Representative

Sitel Group

Feb 2021 - Sep 2022 (1 year 8 months)
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DJ

BARES

Oct 2015 - Mar 2024 (8 years 6 months)

Education 0% verified

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