Matias Beltran Castrillon

Jobs 20% verified

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Senior sales supervisor

Grupo Cos

Dec 2024 - Current (5 months)

Team lead and development of a team between 12 to 15 or more sales representatives
Team Lead Manager Verified experience

ttec

Dec 2023 - Current (1 year 5 months)

As a team leader i have to provide direction and support to team members to maintain high performance levels, fostering a positive and collaborative work environment. Monitor and evaluate agent performance, offering constructive feedback and conducting regular assessments to ensure that service objectives and standards are met. Develop and implement strategies and procedures to improve operational efficiency and service quality by identifying areas for improvement and proposing effective solutions. Handle escalations and resolve complex or critical cases that agents cannot resolve, ensuring satisfactory and timely resolutions for the customer. Also I have to teach them about selling as an alternative for their customers issues, do cross s
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Bilingual customer service representative

Ttec Colombia

Sep 2022 - Dec 2023 (1 year 4 months)
Bilingual Customer Service Representative

Sitel Group

Feb 2021 - Sep 2022 (1 year 8 months)
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DJ

BARES

Oct 2015 - Mar 2024 (8 years 6 months)

Education 0% verified

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