Matias Beltran Castrillon

Bilingual English–Spanish professional with 5+ years of experience on the BPO industry and 2 years as team leader, driving customer success, account growth, and team performance across the technology, telecommunications, and retail sectors. Proven track record in sales, retention, and customer relationship management for both B2B and B2C clients. Skilled at improving KPIs, leading high-performing teams, and transforming data into strategic actions that increase product adoption, customer satisfaction, loyalty, and revenue growth. Combines strong commercial acumen with a customer-centric approach to deliver measurable business impact.