M

Matheus Barbosa Martins

About

Detail

São Paulo, Brazil

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Veriff
    Verification Specialist
    Veriff
    Apr 2025 - Current (1 year 7 months)
    The role involves performing identity verification based on internal guidelines. Meeting KPIs, SLAs, and quality standards is essential to offer an excellent experience for customers. The position includes helping to revise and update internal guidelines related to identity verification services. Contributing to projects that optimize processes and enable efficient day-to-day work in Verification Operations teams is also part of the job.
  • ByteDance
    Content Moderator
    ByteDance
    Jan 2022 - Jan 2023 (1 year 1 month)
    Ensured compliance with platform standards through real-time content review and quality assurance. Tracked and analyzed KPIs such as accuracy rate, response time, and escalation trends to improve moderation performance. Generated data-driven insights to support business decisions and identify content trends or risk patterns. Partnered with cross-functional teams (Policy, Product, Data Analytics) to optimize workflows and enhance moderation strategies. Supported process improvement initiatives, leveraging operational metrics to increase efficiency and consistency. Maintained high levels of accuracy and integrity in moderation decisions while balancing user experience and compliance.
  • Lopes Consultoria de Imóveis
    Real State Administrative Assistant
    Lopes Consultoria de Imóveis
    Jul 2020 - Dec 2022 (2 years 6 months)
    A Real Estate Administrative Assistant provides crucial office and administrative support to real estate agents and brokers, handling tasks like managing client communications, scheduling appointments, maintaining client and property files, and assisting with marketing materials and transaction paperwork.
Education verified_user 0% verified
  • R
    Risk Management
    Nov 2025
    New York Institute of Finance
  • P
    Product Owner
    Oct 2025 - Dec 2025 (3 months)
    IBM
  • G
    Google Project Management Professional Certificate (v2)
    Jul 2025 - Aug 2025 (2 months)
  • T
    Technical Support Fundamentals
    Jun 2025 - Jul 2025 (2 months)
    Google
  • S
    Successful Negotiation: Essential Strategies and Skills
    Jun 2025 - Jul 2025 (2 months)
    University of Michigan
  • A
    Account Management & Sales Force Design
    Jun 2025
    West Virginia University
  • Universidade do Estado de Minas Gerais
    History Bachelor
    Universidade do Estado de Minas Gerais
    Jan 2016 - Jan 2020 (4 years 1 month)
    Belo Horizonte - MG