Mateo Rodriguez

Mateo Rodriguez

About

Detail

Growth | Customer Strategy | SaaS
Bogota D.C., Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Graphite
    Customer Strategy Manager
    Graphite
    Dec 2024 - Current (1 year 7 months)
    - Lead SEO and content strategy for different US customers, driving a impactful increase in traffic and conversion growth. - Managed a portfolio different impact tech clients, improving retention and satisfaction through NPS-driven account strategies. - Aligned cross-functional teams around key growth metrics and frameworks. - Delivered strategic insights to improve product-market fit and upsell/cross-sell opportunities.
  • Osigu
    Manager, Customer Success
    Osigu
    Jan 2024 - Dec 2024 (1 year)
    - Led Customer regional Strategy for 20+ enterprise clients, achieving 100% retention during early adoption by redesigning onboarding and engagement strategies. - Increased user engagement by 90% and NPS by 10 points through launching a digital financial platform for 50+ clients with 85% engagement. - Collaborated with Product, Engineering, Marketing, and Sales, conducting key product discovery and transforming data into impactful actionables. - Understood improvements based on regional needs, achieving full compliance (100%) with financial regulations in the healthcare industry. - Developed community engagement strategies, integrating content generation techniques and short video formats, including storytelling elements, to enhance cli
  • R
    Head of Business Operations
    Readyly
    Aug 2023 - Jan 2024 (6 months)
    - Led global expansion strategy post-acquisition, securing partnerships with top U.S. CRM platforms to distribute AI services. This initiative drove a significant increase in net new revenue for Q4 2023. - Cultivated key client and stakeholder relationships, achieving a 95%+ retention rate and contributing to increased client lifetime value. - Led the automation workflows and CRM management, while also managing the communication strategy with clients for the lead acquisition strategy through content creation for platforms such as Instagram, TikTok, LinkedIn, and YouTube, enhancing engagement and outreach efforts.
  • Zapsign
    Growth Manager
    Zapsign
    Apr 2023 - Jul 2023 (4 months)
    - Led global growth and expansion at ZapSign, securing brand presence in key LATAM markets (Mexico, Colombia, Chile, Argentina). Onboarded 200+ SMB clients in Q2–Q3 2023, driving a 15% increase in clientbase. - Identified and captured high-potential B2B opportunities through outbound strategies, breaking into new industries (education, healthcare, industrial) in Colombia. Secured 15 new clients and added over $600K in ARR. - Build workflow automations for scalable marketing campaigns for inbound lead acquisition strategies.
  • T
    Head of Client Management
    Truora Inc
    Nov 2022 - Apr 2023 (6 months)
    - Managed a team of 5+ CSMs, achieving 100% retention and growth of top accounts through cross-selling initiatives, generating significant increase in new MRR. - Implemented the Balón d'Or leadership plan to boost team motivation and performance, resulting in 2 team members winning "Astronaut of the Week" (top talent award) and 1 additional nomination. - Led regional strategy of growth marketing, securing a 20% increase in the inbound strategy.
  • T
    Product Sales Lead
    Truora Inc
    Jan 2022 - Nov 2022 (11 months)
    - Scaled ARR 4X in one year by leading commercial strategy and optimizing sales processes for identity verification products. - Built the full sales and customer management org from scratch, hiring and structuring high-performing Sales,KAM, and CSM teams. - Reduced churn from 30% to 0% by improving client success strategies and cross-functional collaboration. - Received the company’s “Customer Grower” award for outstanding impact on revenue and client growth.
  • T
    Product Manager
    Truora Inc
    Aug 2021 - Jan 2022 (6 months)
    - Led end-to-end development of core identity verification products, aligning Engineering, Design, and Sales, to deliver user-driven features. - Launched MVP of WhatsApp-based engagement product, acquiring 20 beta users who converted to paying clients within one month—contributing to a successful $15M+ Series A funding round. - Headed Meta integrations team, building a new business vertical that closed 30+ clients in Q1 2022, generating a significant increase in new MRR with a 35% conversion rate.
  • Quala SA
    Project Manager
    Quala SA
    Aug 2018 - Aug 2021 (3 years 1 month)
    • Intermediate with the key stakeholders of the infrastructure projects in order to trans the different needs • Analyze, interpret and translate the needs of different company departments into architectural tangible solutions • Planning and implementing communication strategies for the company architectural projects • Planning and designing architectural projects for the company needs • Lead and collaborate with the different company departments in order to achieve excellent results • Manage the clients, maintaining a strategic good relationship with them Achievements: • Planning, design and execution of a 5000m2 office facilities project • Achieving in a range of time of 2 months, more than 10 new covid free spaces for the company facilit
Education verified_user 0% verified
  • Universidad de los Andes
    Bachelor of Architecture - BArch, Architecture
    Universidad de los Andes
    Jan 2013 - Jan 2018 (5 years 1 month)