Mateo Rocha
About
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Barranquilla, Atlantico, Colombia
Résumé
Jobs
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- RAdministrative Specialist (Healthcare Records)Records On TimeNov 2023 - Nov 2024 (1 year 1 month)• Cultivated strong relationships with 30+ healthcare providers, streamlining communication channels, which reduced verification delays by 20% and improved overall workflow efficiency. • Applied 100% HIPAA compliance protocols to safeguard sensitive patient data, ensuring zero breaches and passing internal audits successfully. • Facilitated access to 100+ medical records monthly, accelerating case resolution times by 15% and enhancing legal and operational compliance. • Utilized sales skills to effectively handle objections from hospitals or clinics hesitant to release patient records, addressing compliance concerns with professionalism and urgency, which consistently improved record turnaround and strengthened provider relationships.
- OAdministrative Support (Records Follow-up)Office Partners 360Jan 2022 - Oct 2023 (1 year 10 months)• Monitored and managed 250+ medical requests monthly, reducing processing times by 18% through proactive follow-up and workflow optimization. • Collected and validated clinical information with 98% data accuracy, improving case file quality and decreasing rework requests by 12%. • Persuaded and negotiated with clinics and hospitals to release records faster, leveraging communication and sales techniques to increase on-time delivery by 20%. • Coordinated seamless communication between providers and patients, streamlining service delivery and improving satisfaction scores by 15%. • Utilized skills akin to executive assistance by managing sensitive patient data with a high degree of organization, confidentiality, and precision, ensuri
- CCustomer Service Representative (Crypto & Online Gaming)Center SourceMay 2020 - Nov 2021 (1 year 7 months)• Delivered bilingual customer support for an online gambling platform, handling 40+ inquiries per day related to cryptocurrency transactions, billing discrepancies, and account management. • Maintained a 95%+ customer satisfaction rating, consistently exceeding performance benchmarks through active listening, empathy, and clear communication. • Resolved payment and billing issues with a 90% first-contact resolution rate, reducing repeat inquiries and improving customer retention. • Flagged and escalated suspicious cryptocurrency transactions, protecting client accounts while ensuring regulatory compliance. • Leveraged my experience in remote work to effectively manage requests and communications online, enhancing my productivi
Education
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Bachelor's in Audiovisual CommunicationInstitución Universitaria Bellas Artes y Ciencias de BolívarJan 2024 - Current (2 years 4 months)- HHIPAA Course HIPAA Certification (Health Insurance Portability and Accountability Act)Jan 2022 - Mar 2022 (3 months)
- Undergraduate Studies in Electronic Engineering and TelecommunicationsUniversidad Autónoma del CaribeJun 2018 - Jun 2019 (1 year 1 month)
- CHigh School DiplomaColegio Adventista del Atlántico "Max Trummer"Feb 2014 - Nov 2018 (4 years 10 months)