Mateo González
About
Detail
Programming student.
Certified Financial Credit Counselor (NFCC)
Medellín, Antioquia, Colombia
Contact Mateo regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Certified Financial Credit Counselor (NFCC)The FunctionaryMar 2023 - Current (3 years 3 months)I managed calls referred by creditors and credit unions for individuals seeking to improve their financial situations. I conducted thorough evaluations of each client’s circumstances and provided tailored options to help them achieve financial freedom. My approach focused on understanding their unique challenges and guiding them toward effective solutions.- UCustomer Service AgentUnifi BPOMar 2022 - Mar 2023 (1 year 1 month)I provided comprehensive information about various insurance policies, including flood, automobile, homeowners insurance, and dwelling fire coverage. I handled initial processes such as cancellations, reinstatement, payments, and demographic updates, ensuring a smooth and efficient experience for clients.
- Office AssistantWebhelp OneLinkJan 2021 - Feb 2022 (1 year 2 months)I efficiently handled a high volume of player inquiries and support tickets from a global audience, ensuring timely resolution of issues related to gameplay, account management, and technical difficulties. I provided exceptional customer service by identifying player concerns and collaborating with cross-functional teams to resolve complex issues, contributing to improved player satisfaction and retention. Additionally, I maintained accurate records of interactions and developed FAQs to enhance self-service options for players.
Education
verified_user
0% verified
- Desarrolador de Software, Programación informática, generalInstitución Universitaria Pascual BravoJun 2020 - Nov 2023 (3 years 6 months)
- IBachelor, Software DevelopmentIU PASCUAL BRAVO