Mateo Gómez

Mateo Gómez

About

Detail

Valledupar, Cesar, Colombia
Contact Mateo regarding: 
work
Full-time jobs
Starting at USD10.5/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Stanley Black & Decker
    Customer care agent
    Stanley Black & Decker
    Jan 2024 - Current (2 years 10 months)
    First point of contact for customers reporting accidents or injuries related to tools or batteries. Gather statements, evidence, and documentation for liability and legal claims. Coordinate intake with legal, compliance, and safety teams. Handle Warranty, technical support and injury-related calls with empathy, accuracy, and confidentiality.
  • Urgently
    Roadside Assistance Agent
    Urgently
    Jan 2024 - Jan 2025 (1 year 1 month)
    Assisted customers during emergency roadside situations. Collected accurate information and coordinated with service providers. Demonstrated calm communication and problem-solving under pressure.
  • Teleperformance
    Customer Service & Technical Support
    Teleperformance
    Jan 2022 - Jan 2023 (1 year 1 month)
    Supported a major U.S. telecommunications company resolving technical and billing issues. Consistently achieved high customer satisfaction and cross-selling metrics. Provided short-term leadership to five new hires during onboarding. Identify and approach potential customers to generate new sales opportunities.
Education verified_user 0% verified
  • University of Medellín
    Bachelor of Laws (LL.B.)
    University of Medellín
    Jun 2022 - Current (4 years 5 months)
    In Progress