M
Mateo Castaño
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Medellín, Antioquia, Colombia
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Full-time jobs
Résumé
Jobs
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- GCustomer Service AnalystGenius Sports services.Nov 2024 - Jan 2025 (3 months)I supported sports bookmakers by providing assistance on a range of company offerings, including sports trading, streaming services, and onboarding processes. I addressed and resolved inquiries promptly, ensuring that clients had the necessary information and support to navigate and utilize the company's products effectively. Additionally, I utilized database management skills to gather and filter critical information regarding customer issues, which I then relayed to our technical support teams for resolution. This process ensured that I could provide accurate and timely updates to customers, enhancing their overall experience with our services.
Customer Service RepresentativeIqor ColombiaMar 2024 - Nov 2024 (9 months)In my role as a Customer Service Representative at Walmart Spark Delivery, I provided comprehensive support to drivers facing issues during the drop-off process. I assisted by offering timely resolutions and clear guidance, ensuring that drivers were equipped with the necessary information to navigate challenges effectively. Additionally, I provided detailed explanations regarding drivers' accounts, addressed any concerns, and offered expert advice on best practices for successfully completing their deliveries and optimizing their overall performance. My experience as an analyst involved collecting relevant information for our technical support teams, which required careful handling of sensitive data, relating to database management. Furthe- 2Customer Service Representative247aiMar 2022 - Nov 2022 (9 months)As a Customer Service Representative for Walmart, I managed customer interactions through chat and phone calls, delivering prompt and effective solutions to resolve a variety of issues. I was responsible for processing adjustments, refunds, and replacements regarding the customer's orders, ensuring that all concerns were addressed accurately. My goal was to provide clear explanations and exceptional service, ultimately guaranteeing customer satisfaction and fostering a positive experience with Walmart. Additionally, I utilized database management skills to handle information related to user accounts and their insurance details, which were essential for processing orders. This experience parallels the need for accurate information management
Education
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- UHigh schoolUNIVERSIDAD AUTONOMA LATINOAMERICANA (UNAULA)