Massiell Cano

Administrative Assistant

Berry Virtual

Apr 2025 - Jun 2025 (3 months)

• Effectively managed calendars and email communications to ensure seamless scheduling and optimized executive time, contributing to smoother day-to-day operations. • Conducted professional cold calls using company-provided scripts, helping generate leads and expand client outreach efforts. • Coordinated meetings and organized detailed travel arrangements, allowing team members to stay focused on high-priority tasks and strategic goals. • Maintained accurate records through diligent data entry and file management, supporting informed decision-making and efficient workflows. • Performed targeted research and provided administrative support for ongoing projects, helping streamline processes and ensure timely project completion.

D

Patient Care Coordinator|

Dr. Rahavards Pain Clinic

Feb 2025 - Mar 2025 (2 months)

• Manage Patient Records: Organize, update, and maintain electronic health records (EHR) and patient files with high attention to detail and confidentiality. • Schedule Appointments: Coordinate and schedule patient appointments, ensuring optimal use of the medical team's time and resources. • Patient Communication: Handle incoming calls, emails, and messages from patients, providing information, answering questions, and addressing concerns in a professional and empathetic manner. • Document Management: Prepare and process medical documentation, including referrals, consent forms, and reports, ensuring all necessary paperwork is completed and submitted. • Data Entry & Reporting: Input data into healthcare management systems, generate re

Appointment Setter|

Smart Church Solutions

Oct 2024 - Feb 2025 (5 months)

• Provide consultations and guidance on demo presentations • Assist clients with understanding demo features and functionalities • Address client questions and provide tailored advice based on demo needs.

Sales Development Representative|

Vonage

Nov 2022 - Apr 2024 (1 year 6 months)

• Scheduling meetings and demos with business owners. • Offering inbound and outbound calls as a point of contact for sales activities. • Support implementation through ongoing and supportive customer contact ensuring a smooth transition to account management post' implementation, • Identifying complex business challenges and providing value-based solutions.

Appointment Setter|

Angi

Feb 2021 - Nov 2022 (1 year 10 months)

• Design estimates for homeowners in the U, S market through calls and achieve a 46% sales close rate for remodeling contracts. • Overcoming objections and negotiating advertising solutions while building trust with service providers to understand their needs • Guiding service providers through the background check authorization and approval process. • Follow up with prospects through emails anda call to confirm contract for services • Assist with any escalations related tasks as business needs dictate.

B

Independet Bussiness Owner|

Bee Store Online

Nov 2019 - Current (6 years 8 months)

• Interact with new customers and build relationships for returning customers • Generate sales and move products and services online • Preparing sold products for customer delivery prior to shipping, ensuring that the customer receives quality products in a timely manner • Managing Bee Store, responding to customer inquiries in a timely fashion and answering questions on available stock and product performance • Maintaining company social media with up-to-date with product specifications and availability

I

Accounting Administrative|

Insurance CIMA

Nov 2019 - Apr 2020 (6 months)

• Prepared monthly Bank Reconciliation and year-end closing of books • Prepared and organized materials for annual audit • Timely and accurately entered data into accounting records • Performed general office duties and administrative tasks • Processed and applied payments and batches to proper accounts • Analyzes payments and accounts to ensure that duplicate payments are not made and that any amounts owed to the company are applied against payments

Fixed Assets Intern

Concentrix

Mar 2019 - Jun 2019 (4 months)

• Liaison between various departments to ensure inventory correctly • Verified inventory count • Compared inventory data to office report figures to ensure that they matched • Maintained inventory accuracy

G

Accounts Assistant

Guardabarranco Travel

Dec 2017 - Jul 2018 (8 months)

• Finalized individual income tax and wealth returns • Managed sales reporting whose tasks included calculation of sales, commission and incentive analysis • Assisted the Development Accountant the preparation of monthly management accounts, budgets and forecasts • Assisted with the induction and training of new employees • Handled accounting transactions including invoicing, accounts receivable/payable and purchasing functions

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