M

Massiel Alfaro

About

Detail

Heredia, Heredia Province, Costa Rica
Contact Massiel regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Pure Storage
    Onboarding Coordinator
    Pure Storage
    Jan 2023 - Apr 2025 (2 years 4 months)
    As an Onboarding Coordinator, I regularly evaluated onboarding processes to identify improvement areas and collaborated with cross-functional teams to create strategies that enhance customer success. I implemented customer feedback loops into product development workflows and designed complex reports using SQL Server Reporting Services for detailed analysis. Additionally, I provided guidance on how customers can maximize the value they receive from products and services while developing and maintaining relationships with customers to facilitate user engagement and satisfaction. Furthermore, I managed calendar schedules for installation visits for our enterprise customers, ensuring that internal calendars reflected engineer availability. My
  • B
    Reputation Manager
    BALLS.co
    May 2020 - Aug 2022 (2 years 4 months)
    Developed and sustained corporate image, brand identity, and reputation, achieving a Trustpilot score of 4.5 after improving from 1.2. Produced innovative collateral to communicate strategies and meet public relations objectives. Additionally, managed calendar logistics for arranging deliveries of faulty products, ensuring customers received timely free replacements. Collaborated closely with the CEO, providing executive assistance at a G-Suite level and reporting weekly on the progress of reputation management projects. Documented all processes to ensure transparency and visibility for all business parties involved, enhancing overall operational efficiency.
  • Perfec-Tone
    Marketing Manager
    Perfec-Tone
    Feb 2020 - Jan 2023 (3 years)
    Monitored website performance metrics to enhance engagement and reduce bounce rates. Analyzed market trends to identify growth opportunities and inform pricing strategies. Collaborated with internal teams on product launches and advertising initiatives. Cultivated relationships with industry influencers to boost brand visibility. Developed innovative promotional ideas to drive sales increases. Assisted in creating pricing strategies that balanced profit maximization with customer loyalty. Additionally, I worked closely with the CEO, providing executive assistance on several strategic projects, which enhanced my understanding of high-level decision-making. Conducted prospect research and reached out to influencers to support social media cam
Education verified_user 0% verified
  • UOPeople
    Bachelor of Science in Computer Science
    UOPeople
    Sep 2023 - Jan 2025 (1 year 5 months)