Masiel Diaz Medina

Masiel Diaz Medina

About

Detail

Administradora hotelera
Medellín, Antioquia, Colombia
Contact Masiel regarding: 
work
Full-time jobs
Starting at USD1.2k/month
Flexible work

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Anchora
    Virtual assistant
    Anchora
    Dec 2023 - Current (2 years 11 months)
    ●Managed calendars, and scheduled appointments and meetings.
    ●Prepared and organized profiles, and meeting materials.
    ●Translation in English and Spanish.
    ●Made and received calls.
    ●Document management.
    ●Handled spreadsheets and reports.
    ●Processed invoices and payments.
    ●Executed pre-planned posts, ensuring timely and accurate publishing while occasionally responding to comments and messages, which supported broader digital marketing efforts. Additionally, I utilized Meta Business Suite to manage social media accounts, scheduling and publishing content while monitoring engagement and preparing weekly performance reports using analytics tools. This independent work contributed to maintaining
  • Urgently Roadside Assistance
    Urgently
    Quality analyst
    Urgently Roadside Assistance, Urgently
    Aug 2022 - Nov 2023 (1 year 4 months)
    As a Quality Analyst, I was responsible for ensuring the highest standards of product quality through rigorous testing and analysis. My role involved interpreting complex data sets, identifying patterns in user behavior, and making insights-based recommendations to enhance product performance. Additionally, my experience in copywriting and B2B marketing has strengthened my attention to detail and comfort with data tools, allowing me to translate numbers into actionable strategies. This unique blend of skills has enabled me to contribute meaningfully in both creative and data-driven environments, ensuring that our products not only meet but exceed customer expectations.
  • Emergia
    Customer service and technical support representative
    Emergia
    Mar 2021 - Apr 2022 (1 year 2 months)
    LILO Live Medellin Emergia, Medellin mar 2021 - abr 2022 Customer service and technical support representative
  • Stanley Black & Decker
    Customer service representative
    Stanley Black & Decker
    Mar 2021 - Apr 2022 (1 year 2 months)
    - Provided exceptional customer service by effectively addressing inquiries, feedback, and complaints from clients, enhancing overall customer satisfaction.
    - Gained hands-on experience interacting with both B2B and B2C clients, which enriched my understanding of consumer behavior, product positioning, and brand perception.
    - Collaborated with internal teams to align customer feedback with marketing messaging and sales initiatives, supporting a more customer-centric approach to business development.
    - Leveraged insights from customer interactions to inform and enhance marketing strategies, ensuring that customer pain points and expectations were integral to business development efforts.
  • C
    Customer service specialist
    Jul 2020 - Feb 2021 (8 months)
    One link BPO
  • C
    Customer service and technical support representative
    Jul 2019 - Jun 2020 (1 year)
  • I
    Internship
    Nov 2018 - May 2019 (7 months)
  • N
    Receptionist
    Nh Collection Royal
    Nov 2018 - May 2019 (7 months)
Education verified_user 0% verified
  • U
    Hotel and tourism administration
    Universidad Autónoma de las Américas
    Feb 2015 - Feb 2021 (6 years 1 month)