Mary Troutman

A

AVP, Project Administrator

Associated Bank-Remote

Feb 2023 - Current (3 years 7 months)

• Redesigned Digital Delivery platform roadmaps using Smartsheet, improving process efficiency and enabling interactive, dynamic views for stakeholders • Develop comprehensive Smartsheet dashboards and process flows for budget tracking, vendor contract management, agile project metrics, and project feasibility analysis • Oversee Smartsheet administration, including user access control, license and billing management, and new user onboarding • Created a new SharePoint site to centralize department resources and updates; served as primary owner for content management and team announcements • Support end-to-end financial operations including purchase order creation, invoice processing, and strategic cost monitoring

P

Claims Adjuster

Progressive-Remote

Jul 2021 - Jan 2023 (1 year 7 months)

• Managed 20+ concurrent cases while adhering to industry regulations, company policies, and ethical standards throughout the claims handling process • Optimized claims resolution through comprehensive liability evaluations and strategic negotiation techniques, consistently meeting strict processing deadlines • Developed structured interview protocols for policyholder and witness statements, ensuring thorough case analysis • Coordinated with multiple stakeholders to expedite claims processing, facilitating efficient information exchange between claimants and repair specialists

W

Trust Administrative Assistant

Woodforest National

Dec 2017 - Aug 2019 (1 year 9 months)

• Supported trust account management by assisting high net worth clients and monitoring account compliance through systematic annual reviews • Orchestrated complex asset transfers and trades while maintaining accurate documentation • Led cross-functional team effort in transitioning acquired trust accounts, establishing efficient document management protocols and quality control measures • Facilitated administration of life insurance trusts while managing comprehensive account records and prioritizing client service excellence • Led cross-functional initiatives to enhance customer satisfaction through personalized financial solutions and proactive account management • Implemented security measures for transaction monitoring, successfu

B

Administrative Assistant

Black Wolf Consulting

May 2015 - Dec 2017 (2 years 8 months)

• Facilitated group health insurance enrollment by coordinating with brokers and employers • Orchestrated executive calendar management and communication while handling sensitive customer inquiries and claims processing • Supported efficient financial operations through QuickBooks, managing client invoicing and maintaining accurate billing records • Fostered strong relationships with stakeholders while coordinating cross-functional administrative support for insurance operations

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