Mary Rose Pasilang Customer Success

Virtual Assistant

Audien Hearing

May 2025 - Current (1 year 3 months)

Effectively managed customer communications via chat, email and phone, providing troubleshooting support for their hearing journeys. Committed to ensuring customer retention and satisfaction through attentive service and follow-up.

F

Customer Service Representative

Frontier Residential (FPS)

May 2023 - Current (3 years 3 months)

Expert in managing billing inquiries and resolving discrepancies, with strong troubleshooting skills. Proficient in selling value-added services to enhance customer experience and maximize satisfaction.

U

Customer Service Representative

Uber (FPS)

May 2023 - May 2025 (2 years 1 month)

Proven ability to analyze issues, provide swift solutions and enhance drivers experiences through empathetic communication and problem solving skills. Committed to maintaining high service standards and fostering positive relationships, contributing to overall driver loyalty and retention.

R

Customer Service Representative

Roof Marketplace

Jan 2023 - May 2023 (5 months)

Confirmed roofing needs through client discussions to tailor solutions, maintained organized records of interactions and estimates, and followed up with clients to provide competitive, verified quotes for clarity on project requirements.

A

Customer Service Representative

AT&T (Sutherland)

May 2022 - Current (4 years 3 months)

Expertise in managing billing inquiries and resolving discrepancies, coupled with strong troubleshooting skills. Proficient in selling the latest gadgets and delivering comprehensive support to enhance customer satisfaction and loyalty.

A

Customer Service Representative

Amazon (iQOR)

Oct 2020 - Current (5 years 10 months)

Skilled in managing customer inquiries, resolving issues, tracking orders and facilitating order processes to ensure a seamless shopping experience. Adept at utilizing Amazon’s tools and platform to enhance customer satisfaction and loyalty.

A

Healthcare Support Professional

Abbott eMed (iQOR)

Oct 2020 - May 2022 (1 year 8 months)

Compassionate and dedicated healthcare support professional assisting Abbott patients in navigating swab testing during the COVID-19 pandemic. Proven to provide clear information, address results, and facilitate a smooth testing process while ensuring patient comfort and safety.

D

Customer Service Representative

Doordash (CNM Solutions)

Aug 2016 - Sep 2020 (4 years 2 months)

Proficient in managing order placements, resolving customer inquiries, and ensuring a seamless purchasing experience.

Mary Rose Pasilang

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