M

Mary L. R.

About

Detail

Dubai, United Arab Emirates

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • F
    Learning & Development Consultant
    Freelance Corporate Clients – UAE
    Jan 2021 - Current (5 years 10 months)
    • Deliver L&D consulting and training solutions aligned with business goals
    • Conduct TNA and design targeted programs
    • Design and develop and deliver staff business skills training
    • Implement performance frameworks (KPIs, competency models, 360 feedback)
    • Provide executive coaching and support talent development
    • Introduce AI-driven and digital learning solutions across organizations
  • B
    Chief Executive Officer
    Bloom Business School – UAE & Egypt
    Jan 2017 - Current (9 years 10 months)
    • Led overall business strategy, operations, and organizational growth across Egypt and the UAE
    • Designed and implemented Learning & Development strategies aligned with corporate objectives
    • Built and scaled corporate training solutions serving 500+ organizations across multiple industries
    • Managed cross-functional teams, driving performance, productivity, and profitability
    • Established and maintained strategic partnerships with local and international organizations
    • Led negotiations and secured training contracts and collaboration agreements
    • Introduced AI-driven and digital learning solutions to enhance business impact
  • W
    Customer Care Head
    Wadi Degla Developments – Egypt
    Jan 2013 - Jan 2017 (4 years 1 month)
    • Led customer experience and service teams to enhance customer satisfaction and retention
    • Designed and implemented training and coaching programs for customer service teams
    • Developed and monitored KPIs and performance management systems
    • Improved service quality through structured processes and team development
  • M
    Executive Support & Operations Coordinator
    Multiple Organizations – Egypt & UK
    Jan 1999 - Jan 2013 (14 years 1 month)
    • Delivered high-level executive support to senior leadership in dynamic business environments
    • Coordinated cross-functional operations, meetings, and communication workflows
    • Managed stakeholder relations and professional business correspondence
    • Supported operational efficiency and organizational processes
    • Built strong foundations in business communication, coordination, and problem-solving
Education verified_user 0% verified
  • C
    Certified HR Professional
    CPD Group, UK
    Jan 2026
  • I
    Doctor of Business Administration
    International Business School of Scandinavia, Denmark
    Jan 2021
  • V
    MBA in Strategic Management
    Victoria University, Switzerland
    Jan 2015
  • J
    Academic Diploma in Japanese Language
    Japan Foundation, Japan
    Jan 2000
  • C
    BA in Japanese Language and Literature
    Cairo University, Egypt
    Jan 1998