M

Mary Joyce Arian Aberin

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Pasig, Metro Manila, Philippines

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Résumé

Jobs verified_user 0% verified
  • T
    Freelance Senior Customer Support
    Tilley, Kit and Ace, Mastermind Toys
    Aug 2022 - Mar 2026 (3 years 8 months)
    Manage customer service operations across all three brands through Gorgias email and chat support. Handle product inquiries, order updates, cancellations, refunds, returns, exchanges, and chargeback disputes through Shopify. Coordinate closely with the warehouse team regarding fulfillment status and work with the logistics provider to monitor delivery updates and claims.
  • Blys
    Freelance Customer Support Coordinator
    Blys
    Jan 2022 - Jul 2022 (7 months)
    Handled booking and customer inquiries on time while meeting company service level targets. Managed inbound and outbound communications through phone, email, and live chat through social media channels. Assisted clients, practitioners, and other users by providing accurate information and resolving concerns and complaints effectively.
  • C
    Customer Service Representative
    Canada Computers Inc
    Aug 2019 - Sep 2021 (2 years 2 months)
    Handled phone calls, emails, and chat inquiries regarding company products, ensuring timely and accurate support. Processed customer refund requests, returns, and exchanges in line with company policies. Managed social media accounts and responded to customer inquiries through platforms such as Facebook and Instagram, providing consistent and professional customer service.
  • B
    Relationship Manager
    Business Switch Philippines
    Apr 2018 - May 2019 (1 year 2 months)
    Responsible for building, maintaining, and growing strong relationships with clients to ensure satisfaction, retention, and business growth. Main point of contact for client inquiries and concerns, and recommend suitable products and services. Coordinate with internal teams to deliver client requirements, send updates and marketing communications.
  • T
    Customer Service Representative
    Telstra, Telco Services Australia
    Sep 2016 - Nov 2017 (1 year 3 months)
    Handles customer inquiries regarding their accounts and billing, ensuring all concerns are resolved efficiently and accurately. Handles service-related calls and effectively transitions them into sales opportunities.
  • S
    Customer Sales Professional
    Sprint, Convergys
    Apr 2014 - Mar 2016 (2 years)
    Assisted customers with mobile plan applications, upgrades, and service activations while providing personalized recommendations to help them choose plans that best fit their needs and usage. Managed follow-up on applications, orders, and service requests to ensure timely processing and completion.
  • G
    Customer Service Representative
    Globe Telecom, Aegis People Support
    Aug 2012 - Feb 2014 (1 year 7 months)
    Helped customers with billing inquiries, account-related concerns, plan changes, and payment disputes. Resolved service issues, including connectivity concerns, and coordinated with technical teams for troubleshooting when needed. Reviewed account history and usage records to investigate billing discrepancies and ensure accurate resolutions.
Education verified_user 0% verified
  • Pamantasan ng Lungsod ng Maynila
    BS Psychology
    Pamantasan ng Lungsod ng Maynila
    Jun 2010 - Sep 2012 (2 years 4 months)