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Mary Jane Stoffel
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Metro Manila, Philippines
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Résumé
Jobs
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- MMedical Virtual Executive AssistantMay 2025 - Sep 2025 (5 months)Patient & Client Management: Handled patient inquiries, appointment scheduling, and follow-ups to ensure smooth day-to-day operations. Regularly checked in with patients regarding medication adherence, progress, and wellness goals. Monitored and recorded patient progress for weight management, hormone therapy, and aesthetic treatments. Managed lab order requisitions, tracked test results, and coordinated BioTE assessment forms for hormone therapy patients. Maintained clear communication with patients, providing updates, guidance, and aftercare support. Sales & Lead Generation: Generated and nurtured leads for clinic services including Botox, fillers, laser hair removal, facials, weight management, and hormone therapy. Presented and promoted
Dating Site CoordinatorTogether LightJun 2024 - Nov 2024 (6 months)Recruitment & Assessment: Sourcing & Conducting Interviews & Evaluations, Onboarding & Training Coordination, Call Simulation & Skills Assessment. Sales & Client Engagement: Cold Calling & Lead Generation, Booking & Managing Consultations, Highlighting Exclusive Membership Benefits, Client Relationship Management. Appointment & Process Coordination: Scheduling & Managing Client Appointments, Coordinating with the Visa & Documentation Team, CRM & Database Management, Workflow Optimization. Relationship Consultation & Advisory: Personalized Dating & Relationship Advice, Compatibility Assessment, Cultural & Cross-Border Relationship Guidance, Conflict Resolution Strategies. Communication & Soft Skills: Persuasive & Professional Communication,- AOperations ManagerALORICA CLARK BY THE BAY MANILAJan 2019 - May 2024 (5 years 5 months)Implement and evaluate processes, Ensure legal protocols and business compliance, Implement strategies for various departments, Quality control, Managing budget, Ensuring safety, Team Accountability, Achieving better business practices, Assisting HR with recruiting if necessary, Communicate job expectations, Enforcing policies and procedures, Operations Strategy, Providing encouraging leadership for the organization.
- ATeam SupervisorALORICA CLARK PAMPANGA PH.PHILIPPINESJan 2016 - Jan 2019 (3 years 1 month)Team Building, Team Supervision, Delegating work, Evaluate team members, Motivate team members, Client service, Conducting quarterly performance reviews.
- ACustomer Service, Sales Specialist Representative, Retention Specialist, Financial Care Representative and Technical RepALORICA CLARK PAMPANGA PHILIPPINESJun 2011 - Jan 2016 (4 years 8 months)Customer Service Representative: Processing orders and transactions, Handling Customer Complaints, Managing Database Records, Following Procedures and Policies, Collecting and Analyzing customer feedback, Managing Incoming Calls, Handing Customer Returns, Selling Product and Services, Perform Customer Outreach. Sales Specialist Representative: Customer Engagement and Relationship building, Planning Sales and Strategies, Achieve sales Target, Educate customer on product features, Negotiating Contracts and clients, Sales presentations and negotiations. Retention Specialist Representative: Gathering information about customer complaints, Retaining customers, Apply sales skills to retain customers, Improving customer experience. Financial Care
- Customer Service Representative and Sales SpecialistCyber City TeleservicesJan 2007 - Jan 2011 (4 years 1 month)Assist Client with their concerns, Assisting clients in taking orders, cancelling orders and providing resolution on the damaged orders and lost orders, Promoting the products and services by teaching customers right fitting their needs, Saving customers from cancelling orders.
- SSupervisor
Education
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- PBachelor of Science in NursingPines City CollegeJan 2002 - Jan 2006 (4 years 1 month)TERTIARY